Client Success Manager

JOB DETAILS

JOB BAND: D

CONTRACT TYPE: Permanent, Full-time

DEPARTMENT: BBC Studios Advertising – North America

LOCATION: New York, NY – Hybrid

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC, BBC Studios makes and distributes the world’s most sought-after television, audio, and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for audiences around the world—connecting brands to premium, trusted media environments.

WHY JOIN THE TEAM

This is an opportunity to shape and scale a core commercial function within BBC Studios Advertising. You’ll work at the intersection of premium content, advanced advertising solutions, and strategic client partnerships—leading a high-impact team and influencing how BBC Studios delivers value to advertisers across digital, video, branded content, and audio platforms.

Your Key Responsibilities And Impact

Campaign Stewardship & Execution

End-to-End Ownership: Lead the activation, management, and optimization of complex, high-value campaigns across the BBC Studios portfolio (Display, Video, Branded Content, and Social).

Strategic Optimization: Proactively monitor campaign KPIs, working closely with Ad Ops and Planning to recommend optimizations that ensure over-delivery on client expectations.

Narrative Building: Lead the development of high-quality client materials, including Kick-off Calls (KOCs), mid-campaign updates, and comprehensive wrap reports that articulate the BBC’s premium value.

Client Relationship Management

Primary Point of Contact: Serve as the lead post-sale contact for key agencies and direct advertisers, managing daily communication and troubleshooting with diplomacy.

Consultative Partner: Act as a trusted advisor to clients, translating complex data into actionable insights and strategic recommendations.

Account Growth: Partner with Sales to identify renewal and upsell opportunities by leveraging performance data and "white space" analysis.

Operational Excellence & Collaboration

Cross-Functional Lead: Orchestrate internal workflows with Editorial, Project Management, Research, and Marketing to ensure all custom and branded content elements are delivered on time and on brand.

Process Contribution: Support the Senior CSM in refining internal playbooks, templates, and reporting standards to improve team efficiency.

Data Integrity: Maintain accurate records within Salesforce, Monday.com, and other internal systems to ensure clean pipeline and revenue tracking.

Essential Criteria

YOUR SKILLS AND EXPERIENCE

Experience: 4+ years of experience in client success, media planning, or digital campaign management within a premium media or agency environment.

Media Knowledge: Solid understanding of the digital landscape, including CTV, audio, and custom content ecosystems.

Desired But Not Required

Communication: Exceptional presentation skills; ability to "tell a story" with data and remain composed when presenting to senior-level clients.

Problem Solving: A solutions-oriented mindset with the ability to navigate technical hurdles or delivery shifts independently.

Project Management: Highly organized with the ability to manage a high volume of concurrent projects without sacrificing attention to detail.

Platform Expertise: Fluency in Google Ad Manager, Salesforce, and project management tools like Monday.com. Familiarity with social analytics and measurement studies is a plus.

If you bring some of these skills and experience, along with transferable leadership strengths, we’d love to hear from you and encourage you to apply.

Benefits And Perks

100% Employer-Paid Medical and Dental Insurance (PPO plans)

Generous Paid Time Off

Flexible, Hybrid Working Arrangements

Strong commitment to work/life balance

Free Retirement Consulting for all employees

Pet Insurance

Commuter Benefits

Gym Reimbursement

Compensation

The anticipated annual base salary for this position is $75,000– $85,000. This range does not include bonus compensation or other benefits that an individual may be eligible for. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: bbchr@bbc.co.uk