Receptionist - Front Of House - Tullamore

Who We Are

Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. On our Midland site in Tullamore, Offaly, we deliver cutting-edge dentistry in a welcoming environment.

Our Impact - Fast Facts

Flagship network covering Ireland, the UK & UAE.

30+ treatment rooms at a major Dublin site (indicative of the network's capacity and scale).

On-site lab & digital radiography/CBCT enabling timely diagnostics and treatment.

Extended opening hours (Mon-Sun) to maximise patient access in city-centre and regional sites.

Purpose of the Vacancy

As a Front of House Team Member at Truly Tullamore, you will be the welcoming first point of contact for patients and play a key role in delivering five-star service, supporting appointment flow, patient check-in/out, phone and inbox management, and helping ensure that clinical teams can deliver outstanding care.

Key Responsibilities

Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.

Manage a multiline phone system and highvolume inbox/queries; prioritise between in-person and remote patient needs.

Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.

Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.

Generate billing statements, process payments, reconcile daily cash takings, and handle deposits / clerical handoff as required.

Operate clinic software (training provided; network uses EXACT practice management system) and adhere to data-protection protocols.

Support changeover periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.

Uphold Truly's hospitality standards and contribute actively to a friendly, cooperative team culture.

Requirements - Competencies & Skills

Education

Secondary education required; vocational/admin qualification is an advantage.

Experience

Minimum 1-2 years in front-of-house or reception roles; dental or hospital reception experience strongly preferred.

Proven success in high-volume, customer-facing environments.

Knowledge & Skills

Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.

Proficient or willing to learn clinic practice management systems (EXACT experience is a plus).

Strong multitasking, organisation, and attention to detail in a busy setting.

Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.

Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.

Core Competencies

Patient-centric service & empathy

Stress tolerance & prioritisation in a high-volume environment

Teamwork & cross-functional coordination

Accountability & reliability (punctuality, accuracy of cash/records)

Learning agility (adapting to systems & processes)

What We Offer

Attractive part-time terms and salary for the right candidate; overtime paid as applicable.

Career progression opportunities: admin support, training, and guidance in a fast-growing dental network.

A fun, modern working environment with up-to-date dental software and processes.

Training on EXACT system for the successful candidate, supporting your growth in the role.

Flexibility and variety: part-time hours, weekend shifts, opportunity to support across clinic flow and service.

Important Details Before Applying

Full-time role based at Truly Tullamore (Offaly) - full flexibility required, including weekends.

Shift pattern will involve rotation across early/late appointments to meet clinic hours; exact schedule to be agreed.

Location: Tullamore clinic