Host

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Host to join the team in The Dean Dublin Centre. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

Guest Experience & Front Desk Presence

Reservation & Table Management

Service Coordination & Communication

Job Purpose

As Host at Sophie's Rooftop Restaurant, you are the first and lasting impression of the guest journey. This role is perfect for someone with a genuine love for people, and an eye for detail. You will greet guests, manage the reservation book, and coordinate seating to ensure smooth and elegant service delivery.

The Host is a vital part of the guest experience, responsible for creating a polished and energetic atmosphere that reflects the standard of The Dean Dublin Centre. Working closely with the restaurant and events teams, you'll be central to delivering both seamless service and warm hospitality.

Key Deliverables

Guest Experience & Front Desk Presence

Greet guests with charm, energy, and professionalism upon arrival

Ensure all guests are attended to promptly and personally

Provide accurate information about menus, dining options, and guest amenities

Set the tone for a relaxed yet refined dining experience

Maintain a strong presence at the front of house throughout service

Reservation & Table Management

Manage bookings, confirmations, and guest requests via OpenTable

Organise and adjust table plans to maximise efficiency and service flow

Log special occasions, preferences, and repeat guest information

Ensure booking data is accurate, up to date, and reflective of business needs

Answer guest enquiries via phone and email in a timely, professional manner

Service Coordination & Communication

Act as a central point of communication between reception, floor staff, and management

Support the Sales & Events team by greeting VIPs and hosting restaurant show rounds

Respond to OpenTable reviews and guest feedback where appropriate

Assist the front-of-house team on the floor during peak times or guest transitions

Preferred Experience

Experience in a host, reservations, or front-of-house role in a restaurant or hotel

Proficient with OpenTable reservation system

Fluent in English with excellent written and verbal communication skills

Engaging personality with a naturally welcoming approach

High level of personal presentation and professionalism

Ability to multitask, stay calm under pressure, and remain organised

Previous experience in a high-end or boutique hospitality environment is a plus

Benefits:

Global discounted staff room rates across the group

50% off Food and 25% Beverage across the group

Accrued Annual Leave with Service

Friends and Family discount

Gym Membership Discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events and access to wellness platform

Employment Assistance Programme

Group discounts for cinema tickets, shopping deals etc

Team appreciation days

Service recognition

Regular funfilled activities and gatherings for all teams across the group

Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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