HR Business Partner

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Role Title

HR Business Partner – India GCC

Location

Chennai

Role Summary

Act as the strategic HR partner to the India GCC leadership team, supporting the build, scale, and ongoing evolution of the GCC. The role balances strategic partnership with hands-on delivery, ensuring alignment between business priorities, talent strategy, culture, and regulatory requirements.

The HR Business Partner will operate as a strategic advisor, talent leader, and employee advocate, enabling leadership to achieve growth, productivity, and service objectives while maintaining strong governance, engagement, and risk management.

Key Responsibilities

1. Strategic Business Partnering

Partner GCC Head and leadership team on organisation design, workforce planning, and talent strategy

Translate business strategy into clear, actionable people plans

Provide insight and constructive challenge on structure, capability, and leadership effectiveness

Support delivery of GCC objectives (growth, cost, productivity, service quality)

Lead and support change management and transformation initiatives

2. GCC Build, Scale & Operating Model

Support rapid hiring and onboarding at scale, with focus on quality, diversity, and retention

Shape organisational structures (spans/layers/reporting lines) as the GCC evolves

Embed scalable, efficient HR processes aligned to global standards

Establish a compelling employee value proposition aligned to the India market

Drive effective workforce planning to support growth and operational stability

3. Talent & Leadership

Lead talent management practices including succession planning, talent reviews, and pipeline development

Identify key talent risks and build mitigation plans

Coach leaders on performance management, engagement, and team effectiveness

Build leadership capability through targeted development initiatives

Support performance, promotion, and reward decisions with rigour and fairness

4. Culture, Engagement & Employee Experience

Embed a strong, inclusive culture aligned to global firm values

Drive engagement initiatives and monitor attrition, acting on insights proactively

Act as a trusted advisor to leaders and employees on employee relations matters

Promote fair, transparent, and consistent people practices

Serve as escalation point for complex or sensitive employee issues

5. Talent Acquisition & Workforce Planning

Partner with hiring managers to build a strong, diverse talent pipeline

Support strategic hiring decisions and define capability requirements

Enable hiring manager capability in assessment and selection

Ensure effective onboarding to accelerate integration and productivity

6. Reward & Market Competitiveness

Support compensation benchmarking using India market data

Advise leaders on competitive and equitable reward decisions

Partner with Compensation teams on incentive design and salary structures

Provide insights on market trends (pay, skills availability, attrition drivers)

7. Organisational Development & Change

Diagnose organisational issues and implement appropriate solutions

Lead initiatives across org design, team effectiveness, and capability building

Support strategic planning, process improvement, and transformation programmes

Manage HR projects with clear goals, governance, and risk mitigation

8. Stakeholder Management

Act as key interface between India GCC and global HR (UK/US/EU/APAC)

Ensure alignment with global standards while adapting to local market requirements

Build strong partnerships across business leaders, HR COEs, and external advisors

Operate effectively within a matrixed, international environment

Key Deliverables (Year 1)

Successful HR support for GCC build-out (hiring, onboarding, organisational structure)

Clear organisation design and governance framework established

Leadership team stabilised and effectively supported

Attrition and engagement managed within target benchmarks

Full compliance with local regulatory and HR requirements

Scalable HR processes embedded and operational

Profile / Experience

Proven HR Business Partner experience in a high-growth, transformation, or GCC environment

Experience in India (GCC, shared services, or technology hub preferred)

Strong knowledge of Indian employment law and market practices

Experience operating in a matrix, international organisation (financial services preferred)

Demonstrated ability to operate strategically and execute operationally

Strong talent acquisition, talent management, and organisational development experience

Key Capabilities

Commercial, pragmatic, and outcome-focused

Strong judgement and risk awareness

Influencing and challenging senior stakeholders effectively

Comfortable operating in ambiguity, pace, and scale environments

Strong relationship-building and stakeholder management skills

Data-driven with practical application

Resilient, adaptable, and delivery-focused

Success Measures

Quality, capability, and stability of GCC workforce

Leadership effectiveness and team performance

Attrition and engagement outcomes

Delivery against hiring and growth targets

Strength of talent pipeline and succession plans

Compliance and absence of regulatory or employee relations issues

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.