Practice Group Manager – Workers Compensation

Job Description:

We're seeking an experienced Workers Compensation leader to drive performance, capability and service excellence across a multidisciplinary claims practice within the Victorian WorkCover scheme.

Leading through Team Managers, you'll be responsible for delivering strong operational outcomes, developing high-performing teams and fostering a culture of accountability, continuous improvement and customer focus.

What You'll Be Doing

As Practice Group Manager, you will:

Lead and develop a large workers compensation claims team through a group of Team Managers and technical specialists

Drive performance across claims management, injury management, return to work, quality, customer experience and scheme outcomes

Use operational data and insights to identify trends, manage risk and implement targeted improvement initiatives

Build leadership capability through coaching, mentoring and performance development

Foster strong relationships with WorkSafe, employers, providers and internal stakeholders to achieve positive and sustainable outcomes

Lead change initiatives that simplify processes, improve consistency and enhance the experience of injured workers and employers

Ensure strong governance, compliance and decision-making while contributing to the broader strategic direction of the business

About You

You are an accomplished workers compensation leader with a proven ability to lead leaders and inspire high-performing teams. You bring a strategic mindset, strong commercial acumen and a genuine passion for developing people and improving customer outcomes.

To be successful, you will have:

Extensive leadership experience within the Victorian Workers Compensation scheme

A strong understanding of claims management, injury management and return to work principles

Demonstrated success in improving operational performance through coaching, data-driven decision making and continuous improvement

Exceptional stakeholder management and influencing skills, with the ability to build credibility across internal and external partners

The ability to navigate complexity, drive change and create a culture of accountability, collaboration and service excellence

Relevant tertiary qualifications in business, management, health, law, injury management or a related discipline will be highly regarded

If you're a collaborative and forward-thinking leader who thrives in a fast-paced environment and is passionate about building high-performing teams, we'd love to hear from you.

About us

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.