Capital Learning - Manager / Senior Manager, Learning Experience
Skills
About the role
“I can be myself at work.”
You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.
We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.
“I can influence my income.”
You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.
“I can lead a full life.”
You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.
Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
Access on-demand professional development resources that allow you to hone existing skills and learn new ones
The Capital Learning team shape and deliver exceptional learning experiences for Capital Group’s external client audience—including financial advisers, private bankers, wealth managers and institutional investors. As the Manager/Senior Manager for Learning Experience within Capital Learning, you will lead the design, development, and continuous evolution of our offering.
You will oversee a team of Learning Experience and Instructional Designers and collaborate with global and local stakeholders to create high-impact educational initiatives that strengthen Capital Group’s position as a trusted partner. You will shape strategy, elevate learning experience design, and ensure our learning offer is engaging, original, evidence-based, and commercially relevant. Drawing industry expertise, you will drive innovative approaches and create learning experiences that support both business outcomes and the long-term growth of our clients.
Key Responsibilities
Leadership & People Management
Lead, coach, and develop a team of Learning Experience and Instructional Designers, providing strategic oversight, creative direction, and continuous skill development.
Foster a collaborative, high-performance culture rooted in consulting excellence, visual design acumen, and learner-centric innovation.
Delegate effectively while guiding the most complex design challenges and ensuring high-quality output.
Partner with the Learning Consultant Leads in the overall management and direction of the Capital Learning team
Client Learning Experience Design
Oversee the creation of end-to-end advisor learning journeys, anchored in evidence-based principles, tailored to client needs, including interactive journeys, digital modules, and ongoing performance support including workflow management.
Partner closely with Learning Consultants, client groups and clients to understand their goals, analyse learner profiles, and co-create learning pathways that maximize engagement and real-world application.
Ensure the accuracy, relevance, and credibility of all learning content.
Identify opportunities to innovate—introducing novel learning methods, technologies, and formats grounded in learning science and advisor needs.
Steering and management of the content pipeline for EACG’s learning experiences.
Stakeholder & Relationship Management
Serve as a strategic partner to Marketing, Sales, ACS and global advisor education teams.
Consult with stakeholders to diagnose advisor needs, identify performance gaps, and co‑create holistic learning solutions.
Build trusted, long-term relationships that facilitate alignment, resourcing, and adoption across multiple regions.
Thought Leadership
Act as a thought leader on the future of advisor learning, bringing emerging trends, technologies, and methodologies into CG’s learning model.
Leverage both qualitative and quantitative data to generate insights, evaluate effectiveness, and refine the advisor learning ecosystem.
Project & Change Management
Oversee complex, multi‑stream learning projects with clarity, strategic framing, and precision.
Mitigate scope expansion, manage dependencies, and ensure timely delivery of impactful learning experiences.
Develop and implement change management strategies—including communication plans, risk mitigation, and adoption reinforcement—to drive engagement among both internal stakeholders and external advisor audiences.
“I am the person Capital Group is looking for.”
Experience & Skills
Significant experience in senior learning experience design, instructional design leadership, or L&D management—ideally with external‑facing audiences.
Proven experience developing learning strategies and translating them into scalable, high‑impact solutions.
Strong consulting, influencing, and stakeholder management skills—able to lead through ambiguity and drive complex initiatives forward without direct authority.
Excellent visual design sensibility for simplifying complex concepts through clear, engaging graphics and experiences.
Leadership Attributes
Authentic leadership style with a commitment to coaching, developing others, and fostering a collaborative culture.
Strategic thinker who navigates complexity, balances global/local needs, and “connects the dots” across the enterprise.
Demonstrated ability to inspire, motivate, and mobilize teams toward a shared vision.
“I can apply in less than 4 minutes.”
“I Can Learn More About Capital Group.”
At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.
Questions about this role
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