Assistant Manager - Customer Engagement (Agency)

Job DescriptionJob Code: IJP-Assistant Manager Customer EngagementPosition- Assistant Manager Customer EngagementNo. of Positions-1Department-Operations Function Operations - AgencyLanguage-English Regional LanguageKey Responsibilities: - New Business Processing Banking of Initial Renewal Premium Managing Petty cash vendor payments

Service to recruitment and service to sales Retention of Surrender Requests Execution of all Service Requests - PostPolicy Issuance Reverting on customer queries andcomplaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit RatingMeasure of Success:  Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Vendor payment TAT should be 10 days Surrender Requests1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS Claims Docsin FTP server. Audit rating 2Desired qualifications and experience:  Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is requiredKnowledge and skills required:  Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good