Partner Success Specialist, AWS Specialist and Partner Organization

DESCRIPTION

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization.

Key job responsibilities

Strategy and approach:

Develop strategies to align partner success initiatives with AWS’ long-term growth objectives

Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation

Create partner-specific success metrics, health scoring models, and value realization playbooks

Develop governance models and operational excellence guidelines for partners

Architect scalable approaches to measure and improve partner-led customer outcomes

Contribute to the AWS Value Realization Toolkit for Partners

Partner enablement and program execution:

Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model

Guide partners through post-sale stages

Deploy customer health frameworks and intervention strategies through partner channels

Build adoption, change management and stakeholder engagement toolkits

Coach partners in establishing systematic approaches to value realization

Build feedback mechanisms to continuously evolve success frameworks based on partner insights

Establish mechanisms to measure and track partner-led customer value realization

Drive partner-led adoption through technical milestones and usage metrics

Implement value realization frameworks to meet business KPIs

Organizational Leadership & Influence:

Partner with PDMs to drive adoption of success frameworks across partner organizations

Collaborate with Partner Sales to accelerate consumption through systematic approaches

Work with Partner Development Specialists to create industry-specific success playbooks

Build relationships across AWS organizations to drive program adoption and refinement

Influence senior stakeholders to drive organizational transformation

Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

We're looking for individuals with:

Deep expertise in partner enablement and post-sale value delivery

Strong program management and operational excellence capabilities

Proven ability to influence and drive change across complex organizations

Experience working with enterprise partners and cloud services

Experience using AI to automate and scale work more effectively

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

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Mentorship & Career Growth

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Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent, or experience working with partners through account, product or program management and business development engagements

Experience managing cross-functional projects and initiatives

Experience working across teams and influencing teams that are not your own

Proven track record of implementing value realization frameworks at scale

PREFERRED QUALIFICATIONS

Knowledge of key technology and market trends

Knowledge of the software development/engineering lifecycle from conception to delivery

Experience implementing AWS/cloud services

Experience working with, presenting to and influencing senior executives up to VP level

Associate's degree or above, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

Experience working with Global System Integrators or strategic technology partners

Deep understanding of cloud services and enterprise digital transformation

Track record of building partner capabilities and driving partner-led growth

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