[Entry Level] Customer Service Officer (Mon-Fri)
Skills
About the role
Join a role where your work directly shapes the nation’s future. As a Field interviewer, you’ll contribute to dataset collection which involved in critical infrastructure, land development, and planning projects that impact communities every day. Enjoy stable career growth, opportunities to work with advanced geospatial technologies, and the satisfaction of serving the public good. Step into a position where your expertise makes a lasting difference.
Contract Duration: till end Dec 26 (Renewable - Long Term!)
Working Days & Hours: Mon - Fri, 10am - 7pm
Key Responsibilities:
Assist respondents in completing surveys online or through manual collection methods.
Accurately enter collected data into the system and ensure data integrity.
Conduct field visits for respondents who cannot be reached via phone.
Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
Collaborate with team members to achieve survey completion targets.
Handle respondent objections professionally and encourage participation.
Prepare accurate daily reports on productivity and survey completion.
Review and correct (“clean”) survey data flagged for errors or ambiguities.
Maintain detailed case notes for each respondent to support follow-up actions.
Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
Meet established Key Performance Indicators (KPIs).
Requirements:
Minimum Diploma qualification in Business, Marketing, or related field.
Strong communication and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in MS Office (Excel, Word) and basic data entry tools.
Availability to work on weekends as required by project schedules.
High attention to detail and ability to maintain confidentiality.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin
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