Operations Director, IEA

Job Description

Are you an inspiring leader with solid commercial foresight with professional background in operations?

We are looking for a motivating leader to deliver Operations objectives by planning and supplying the right flow of goods to our customers and developing the Operations organisation in line with the company strategic plans.

Core Responsibilities

Leadership and management

Develop the future strategy for IEA Operations in line with overall IEA business plan

Drive the team motivation, satisfaction and culture in line with company & BU values

Encourage and develop key talents and secure a strong succession pipeline at all levels of the Operations team

Set the commercial and organizational direction for BU as part of IEA LT, focusing on the Operations team while supporting Sales, Marketing and Finance.

Represent IEA within APAC Operations networks securing strong alignment between regional planning and local execution

Facilitate strong cross-functional collaboration by mentoring the team on other departments’ work, overall business strategy, industry trends, customer needs etc.

Keep day-to-day business running and achieving agreed KPIs by monitoring planning, inventory and sales reports

Control and allocate resources as appropriate and ensure effective cross-training within the team

Demand Planning

Lead the Demand Planning team and develop business processes to capture accurate demand signals for the market

Own local S&OP process which is a critical link between Sales, Marketing and Supply Chain; ensuring global & regional demand directions are adhered to

Manage safety stock and inventories life cycle in local DCs including exit and excess

Oversee supply and inventory flow to optimise stock availability, minimize exposure and in general secure inventory health

Overall accountability for IEA forecasting metrics

Customer Planning

Promote collaborative customer forecasting and ensure close customer planning alignment with KAMs/RSMs on push volumes

Oversee the Customer Flow of Goods planning to both optimise Consumer Sales and customer inventory levels and in-stocks

Customer Service

Lead Customer Service team, working within each customers’ ordering and distribution framework, processing and delivering orders efficiently and within expected timeframes

Secure a line of sight between go-to-market strategy, customer and marketing plans to customer order execution

Develop and implement Order Management systems and processes to secure workload efficiencies

Overall accountable for IEA service metrics

Customer and key vendor contacts

Build partnerships with local customers focusing on mutual value creation

Provide outstanding customer service while maximising revenue/sales and reducing supply chain costs by linking regional supply chain developments to customer needs

Stay connected with customers/distributors across the region, making sure that the latest local distribution/importation requirements are met and LEGO products are always available to consumers in all countries

Self Development

Invest in staying up-to-date through strong IDP to maximise your career potential within The LEGO Group

Play your part in our team succeeding!

In this role, you will be directly report to the General Manager, IEA. As part of the BU IEA Leadership team, you’ll lead an 8 people team and have the opportunity to collaborate with esteemed regional and local teams, and is responsible for driving the Operations organization to a greater consumer responsiveness and closer customer collaboration.

Do you have what it takes?

Senior leadership experience within FMCG or general retail

10-15 years’ experience in supply chain, planning or logistics roles

Proven track record of leading and motivating a team of professionals and delivering on departmental & company goals

SAP and Advanced Excel preferred

Strong and proven leadership skills

Ability to identify and build talent

Strong ability to lead and manage even under volatile and uncertain situations

Strategic mentality with focus on swift implementation

Critical and analytical thinking to see opportunities and risks

Open communication and international collaboration

Ability to travel overseas for internal and external business meetings

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.