Accommodation Supervisor

The Rose Hotel Tralee is looking for an Accommodation Supervisor to assist in the efficient running of the department, ensuring the highest standards of cleanliness and guest care.

We are a hotel with 161 bedrooms, 2 restaurants, bar, 4 meeting rooms, function room, spa and gym.

About The Role

MAIN DUTIES

The role will support the management team by training staff in Standard Operating Procedures and preparing daily lists for accommodation assistants. Your daily duties will include inspecting vacant and serviced bedrooms to ensure they meet desired standards, as well as inspecting public area cleaning and ensuring checklists are followed.

Main duties are as follows:

To prepare daily lists for all accommodation assistants with the allocated number of departure and stayover bedrooms to be serviced

To identify any special instructions to be issued to accommodation assistants in relation to daily cleaning and servicing of bedrooms

To inspect all vacant rooms

To inspect all serviced bedrooms to ensure that they meet the desired standard

To liaise with Front Office and communicate all special requirements to the relevant accommodation assistants and to check that they are in place for guests’ arrival

To report any maintenance issues to the maintenance department and the Accommodation manager in a timely fashion. E-mail or phone maintenance if the room is an arrival or stayover. Log all maintenance issues on the maintenance spreadsheet

Read the Passover on a daily basis to see if any issues from previous evening

Sign the grooming book on a daily basis in regards to staff presentation & grooming (located at Managers desk)

To inspect public area cleaning on a daily basis to ensure that checklists are being followed and actioned to the agreed standard

To keep adequate stock levels of linen and guest supplies

To ensure that linen clean linen is stored correctly

To ensure that dirty linen is stored correctly and prepared for collection

To launder any items in house as necessary

To service guest bedrooms and public areas when required

In the absence of the department manager, to sign off on Alkimii on a daily/weekly basis

The ideal candidate will possess the following:

At least 1 years' experience in a similar role

Excellent customer service & communication skills

Be a good team leader

Excellent attention to detail

Strong organizational & interpersonal skills with a flexible approach to work

Fluency in both written and oral English

Good IT skills

Benefits of Working in The Rose Hotel

Full time employment

Provided with uniform

Provided with meal during your shift

Employee Assistance program

Training and Development

Required Criteria

Ability to liaise with Front Office regarding special guest requirements.

Competence in logging maintenance issues and reporting them to the relevant department.

Experience maintaining adequate stock levels of linen and guest supplies.

Attention to detail in monitoring staff presentation and grooming.

Must have previous experience in this role e.g. 1-2 years

Must have excellent communication skills

Desired Criteria

Used Guestline previously

Used Alkimii previously - which is our time management system

Skills Needed

General Housekeeping Skills, Bedroom Cleaning Skills, Supervisory Skills

About The Company

At The Rose Hotel, our aim is to provide top-quality, full-service hospitality with a personal touch. Situated in scenic Kerry—on the Wild Atlantic Way and just minutes from Tralee town centre—we welcome guests from near and far, serving travellers, families, business clients and locals alike. Our offering includes comfortable rooms (from classic to deluxe), two restaurants, bars, a spa, a gym and banquet/function facilities. As a team member, you’ll be working in a bustling but stable environment: the hotel operates year-round and delivers a range of services, from leisure stays to events and conferences. We take pride in our high standards of cleanliness, service, guest comfort and Irish-style hospitality.

Company Culture

We pride ourselves on creating a culture of friendliness, respect and teamwork. At The Rose Hotel, every colleague—from reception to housekeeping, kitchen, bars or spa—is valued and plays a key role. We believe in clear communication, mutual support, and delivering service with warmth and professionalism. Because we’re family-run, there’s a personal, down-to-earth feel: we care about our staff as much as our guests. Working here means being part of a team that values high standards while also supporting staff well-being. We encourage on-the-job learning and collaboration, making this a workplace where people feel respected, supported and part of something meaningful.

Company Benefits

At The Rose Hotel, we provide a solid benefits package for our team. You’ll get:

Full training on the job, including induction and role-specific training.

Part (or full) uniform provided.

A meal while on duty.

Free on-site car parking for staff.

Access to the hotel gym (Spa/Gym facilities) at designated times, and discounts on spa treatments and products.

Year-round employment (hotel works throughout the year)

Employee Assistance Program

Bike to Work Scheme

Refer a friend scheme

Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Competitive salary, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Social Opportunities, Employee of the Month, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Long service awards

Salary

Not disclosed