Incident Response Officer - Casual

About the Department

A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

About the Division

The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.

About the Unit

The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.

About the role

Multiple Casual positions available

Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.

Key Duties

Interpret alarm activations and exercise judgement in dispatching security service providers and/or police

Actively contribute to a positive team environment and culture

Coach, mentor and train more junior incident response officers

Over complex security related issues

Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.

Liaise and provide support with alarm system technicians working on sites

Liaise with other emergency services in relation to emergencies at schools

Preparing and disseminating Incident Reports

Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers

Requirements:

24/7 shift work on a rotating roster

Why Work With the Department of Education?

Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement

Shift workers may be entitled to an additional week of annual leave (5 weeks in total)

Meaningful work that actually makes a difference

Hybrid working arrangements available subject to operational requirements.

Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement

Career progression opportunities

- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and

neurodiversity.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Tim Collins - Manager Security Services via (03) 7022 2736 or tim.collins@education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 7 July 2026