Operations Manager

Overview

Operations Manager - Contract

Location: Mississauga, ON, (Hybrid 3 days in office)

Schedule: Monday to Friday

Salary: $55,000 - $60,000

We are actively hiring for this position

About Match Retail

At Match Retail, we are industry leaders in sales execution, merchandising, and brand activation for North America’s most recognizable brands. We partner with leading organizations to deliver consistent, high-quality execution at retail through strong operational processes, scalable talent solutions, and disciplined field operations. As we continue to grow, we are seeking a detail-oriented Operations Manager to support the day-to-day execution of our programs and ensure operational excellence across our teams.

About The Role

The operations Manager plays a critical role in supporting day-to-day operational execution across field programs and client initiatives. This role focuses on coordinating people, processes, logistics, and reporting to ensure programs are delivered efficiently, compliantly, and on schedule.

Working closely with Director, Client Services, and Field Leadership, the Operations Manager helps translate operational plans into consistent, high-quality execution.

This role is well-suited for a highly organized, detail-oriented professional looking to grow a career in operations within a fast-paced agency environment.

Key Responsibilities

Support end-to-end operational execution of field programs and client initiatives

Coordinate daily workflows, timelines, and operational deliverables

Maintain operational trackers, workback schedules, and execution dashboards

Support performance tracking, attendance management, and issue resolution

Coordinate procurement, shipping, and distribution of program materials and assets

Liaise with vendors and internal teams to ensure timely delivery and readiness

Track operational costs, process invoices, update budget trackers, and support reconciliations

Prepare weekly operational reports and post-program summaries

Proactively flag risks, delays, resourcing gaps, or compliance issues and recommend solutions

Support process improvements, SOP maintenance, and operational best practices

Professional Skills & Requirements

2–3 years of experience in operations coordination, field operations, or a similar role

Bilingual in French is considered an asset

Valid driver’s license and access to a vehicle

Ability to work flexible hours, including evenings and weekends

Strong organizational and time-management skills

Detail-oriented with the ability to manage multiple priorities

Strong written and verbal communication skills

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Why Join Match Retail?

Opportunity to lead sales performance in a high-impact regional role

Competitive compensation and career growth opportunities

Dynamic, collaborative, and performance-driven work environment

Exposure to leading brands and strategic retail initiatives

A culture that values insights, execution, and measurable results

If you're an operations professional with a passion for execution, organization, and supporting high-performing field teams, we want to hear from you!

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.

Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.

Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.