Retail Training Specialist

ABOUT UNI SEOUL

Uni Seoul is one of India's fastest-growing Korean-inspired lifestyle brands — think clean design, aesthetic vibes, high energy, and stores that people love walking into. We're scaling fast, building boldly, and rewriting,What modern retail looks like in India.

But great spaces alone don't make great retail. The people inside them do.

We believe exceptional retail begins with exceptional people — and we're looking for a Training Specialist who shares that belief. Someone who understands that every customer interaction, every team huddle, and every moment on the floor is a chance to bring the Uni Seoul experience to life.

ROLE OVERVIEW

As a Retail Training Specialist, you will be the heartbeat of our in-store capability development. You will design, deliver, and embed training programs across our retail network — shaping how our retail team shows up every single day. This is not a classroom-only role. You will be on the floor, coaching in the moment, building confidence in our people, and setting the gold standard for how a Uni Seoul associate looks, behaves, and delivers for our customers.

WHAT YOU'LL OWN

Training Design & Delivery

▪ Design and roll out end-to-end training programs for our retail team across all store levels and functions

▪ Conduct structured onboarding sessions and ongoing refresher programs for new joiners across all retail touchpoints

▪ Develop training content covering customer service excellence, product knowledge, store standards, and SOPs

▪ Deliver classroom, floor-based, and hands-on training modules tailored to different store roles and functions

Coaching & Behavioural Development

▪ Adopt a coach-first mindset — observe, provide feedback, and guide associates towards continuous improvement

▪ Conduct one-on-one coaching sessions focused on attitude, communication, and professional behaviour

▪ Build a culture of accountability and excellence by modelling the behaviours we expect on the floor

▪ Identify skill gaps through observation and assessments, and create targeted individual development plans

Grooming, Appearance & Dress Standards

▪ Train all store team members on Uni Seoul grooming guidelines, uniform compliance, and personal standards

▪ Conduct regular store audits to ensure dress code and appearance norms are consistently maintained

▪ Create engaging visual guides and checklists for daily appearance standards across the retail team

Customer Experience Training

▪ Train the retail team on customer greeting etiquette, objection handling, upselling, and post-sale engagement

▪ Develop role-play scenarios and mock-floor exercises that simulate real customer interactions

▪ Champion a customer-first culture by embedding service excellence into everyday store routines

Store Standards & Display Training

▪ Train the retail team on store display compliance, presentation standards, and seasonal refresh protocols

▪ Work closely with relevant store and ops teams to ensure training aligns with current brand guidelines

▪ Conduct store walk-throughs to evaluate execution of store standards and provide corrective coaching

L&D Reporting & Management

▪ Track training completion rates, assessment scores, and learning outcomes across the store network

▪ Prepare monthly L&D reports with insights on training effectiveness, skill gaps, and intervention recommendations

▪ Maintain and update a repository of training materials, SOPs, and evaluation tools

WHO YOU ARE

▪ 4+ years of experience in retail training, L&D, or store operations with a dedicated training focus

▪ Hands-on experience working with and training retail teams across various store functions

▪ Passionate about people development with a natural ability to coach, inspire, and motivate teams

▪ Strong knowledge of retail SOPs, customer service frameworks, and in-store standards

▪ Excellent communication and facilitation skills — you hold a room and hold people's attention

▪ Comfortable delivering feedback at all levels across the retail team

▪ Detail-oriented when it comes to grooming standards, brand presentation, and compliance

BONUS POINTS IF YOU HAVE

▪ Experience in fashion, lifestyle, or consumer retail brands

▪ Certification in L&D, coaching, or instructional design (e.g. CPTD, ICF, or equivalent)

▪ Familiarity with LMS platforms or e-learning content creation tools

▪ Prior experience building training content from scratch — decks, handbooks, role-play toolkits, or videos

If you believe great retail starts with great people — we'd love to hear from you.

talent@uniseoul.in

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Paid sick time

Provident Fund

Work Location: In person