Analyst, Learning Services

LOCATION: IGS Guadalajara, Mexico

REPORTS TO: Supervisor, Learning Services

SCOPE: Regional

WORKPLACE TYPE: Hybrid

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

The Analyst Learning Services you will design and produce interactive, engaging, and effective digital learning experiences that teach our manufacturing employees how to use Ingredion technologies, manufacturing standards & certifications awareness around of the world. You will be responsible to manage our LMS (Learning Management System) and troubleshoot and resolve technical issues for our colleagues there.

Core Responsibilities:

Users Support & Issues Resolution: – Proactively resolve issues through effective communication, timing and exceptional customer service, in Learning Services tickets

E-Learning Development: Create and deliver e-learning content, content curation, translations etc with varying levels of interactivity, from basic text and images to advanced simulations.

Collaboration with SMEs: Collaborate with subject matter experts to validate technical and content requirements for digital content development.

Training Project Management: Oversee training projects from analysis and design to production of Instructor-Led and Computer-Based Trainings

Training Program Delivery: Present training and development programs using various formats, including group discussions, classroom sessions, journeys, simulations, and videos.

Learning Reports and Records: Set up and run learning reports, maintaining records of training activities, attendance, test results, assessments, and retraining requirements

Data Integrity & Reporting: – Ensure accurate records in the Systems, and consistently update trackers for compliance and reporting.

Qualified candidates will have:

Mandatory requirements:

Bachelor’s Degree required. Major in Design Communications, or similar

Excellent verbal and written communication skills in Spanish, English and for according to the region +German/Portuguese*.

Advanced verbal/written English communication skills

Working proficiency of using Articulate 360 to create engaging and interactive CBTs

Strong attention to detail and timeliness/drive for results.

Strong presentation skills.

Desirable requirements:

2+ years of Learning experience creating infographics, video tutorials or e-learning content

Experience using video/asset development software including Camtasia, Vyond, Adobe (After Effects, Premiere Pro, Creative Cloud), etc.

Experience working in Global companies, ideally in union manufacturing, food, or chemical production environments

Experience with Applicant Tracking Systems (Workday or similar)

Required behaviors and skills:

Ability to promote teamwork and collaboration.

Clear and persuasive communication skills.

Strong customer service focus.

Strong interpersonal and listening skills.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available:

No