Claims Handler

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

The Claims Handler will primarily manage cargo-related insurance claims, including Freight, DHL Global Forwarding (DGF), and eCommerce claims, ensuring efficient, accurate, and compliant claims handling in line with Group policies and business objectives.

Your tasks:

Under limited supervision administer claims management processes and activities for cargo insurance claims (Freight, DHL Global Forwarding, and eCommerce) in line with overall business objectives and Group guidelines and policies

Support IRM Claims teams, including coordination of claims handling activities and operational support

Support team members in planning, reporting, and department metrics/dashboards on insurance claims and Enterprise Risk Management

Perform broad range of tasks and activities for variance, trend and outlier analysis to support business needs and special projects

Prepare presentations and communications with analysis of findings for senior management

Provide timely and effective administrative support to professionals to compile exposure and business information required for underwriting insurance programs, performing actuarial studies and meeting audit, compliance and regulatory requirements

Efficiently aggregate and present information for submission/applications

Gather data and information to support process enhancements and data-driven decision-making within the claims management platform

Follow up with internal partners including review of vendor insurance compliance

Your profile:

2+ years of experience in insurance claims handling, preferably in cargo, transport, or logistics claims

Degree in Law, Maritime Law or Transport Law, Business Law, Insurance, Risk Management, or a related field;

Strong analytical skills with experience in reporting, data analysis, and dashboards

Proficiency in MS Office, especially Excel and PowerPoint, and experience with claims management systems is a plus

Full professional proficiency in English and Spanish; Portuguese would be a strong advantage

Ability to work independently, manage priorities, and meet deadlines

Strong communication skills and ability to work with internal and external stakeholders

We offer:

Great opportunity to work for the biggest logistics company in the world

International and virtual environment

Flexibility and great opportunity to learn

Tempting Compensation and benefits

If this is something you would like to do, don’t hesitate and start your application.