Business Process Coordinator/Owner (f/m/d)
Skills
About the role
Eaton Sales Operations Division based in Bonn has opened a role for a
Business Process Coordinator/Owner
The Commercial Process Coordinator role is responsible for process ownership, quality assurance, escalation management, and operational continuity across all channel-related credit note and bonus processes (CSP, MDF, Bonus for EWS and direct Business, Sales Actions, Metal Surcharge).
The role ensures that processes are clearly defined, standardized, compliant, and scalable, while coordinating closely with Finance, Sales, BSC / Vistex, and Marketing.
The process owner acts as the decision authority for escalations, performs exception handling including credit note creation where required, and ensures operational stability by acting as backup for Channel – Admin when needed.
Governance & Process Ownership
Define and maintain end‑to‑end process standards aligned with EMEA requirements while respecting local specifics
Define SLA and KPI model
Maintain RASIC clarity across all process steps (template, data, calculation, creation, communication)
Ensure process documentation integrity and audit readiness
Escalation Management
Act as escalation point for deviations, risks, and blocked cases
Analyze root causes and decide on corrective actions
Coordinate decisions with Finance, Sales, BSC / Vistex
Create exception or escalation credit notes where required
Temporary Process execution for peak times/ holiday replacement
Quality & Control
Monitor process quality, SLA adherence, and recurring issues
Ensure compliance with internal controls and audit requirements
Feed process learnings back into standards and templates
We would like you to bring:
Degree in Business Administration/Business/Finance/Commercial
Business level fluency in German and English (written and verbal)
SAP R3 basics
Process Mapping Tools
Ability to manage cross-functional coordination process and analytical understanding
Ability to manage complex processes
Experience in training delivery and content localization
Strong communication and stakeholder management skills
We would appreciate:
Experience in training delivery and content localization
Familiarity with SNOW/IT ticketing systems
What Eaton offers :
Great promotional opportunities - We encourage internal promotion, whenever possible
Excellent working environment - safety and ethic are really important for us
Culture & Values - We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both
individually and as an organization – and direct our activities every day
Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
#LI-KF1
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