Receptionist / 5484 - The Royal Hop Pole, Tewkesbury

The ideal applicant

We're looking for fun, enthusiastic, passionate people to join our hard-working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you'll need to succeed.

Whether you're looking for a long-term career or just some extra shifts, if you're reliable, friendly and love working as part of a team - this role could be perfect for you.

What's in it for you?

competitive rate of pay

a free meal and a drink, when working

20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working

£1 extra per hour, for hours worked during midnight-5.59am

bonus scheme - earn up to 19% of your pay

availability of guaranteed-hours contracts and variable-hours contracts

paid holiday

free shares (after a qualifying period)

loyalty reward scheme

The role

At a glance, your role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all guests.

Duties include:

interacting politely with guests - greeting them, saying 'thank you' and 'goodbye'

maintaining office administration in line with company policies and general data protection regulations (GDPR)

carrying out administrative tasks, reservations, cancellations and no-shows, managing check-ins, check-outs and aftercare, providing reports as necessary (eg for housekeeping or management tasks)

checking that all bedrooms/conference rooms and all other associated areas under your responsibility are cleaned and maintained within guidelines

conducting regular security checks, including fire safety checks, throughout your shift, reporting any issues to your line manager

reporting any security issues, safety hazards, accidents, incidents and/or maintenance issues to the manager on duty

being responsible for evacuation, in the case of emergency, liaising with guests and the emergency services

completing required induction, role-specific and ongoing refresher training and contributing to continuous improvement

Progression and development

Most Wetherspoon team leaders and managers started in the kitchen or behind the bar.

If you're looking to progress, we can support your development with:

structured on-the-job training.

apprenticeships and management academies.

cross-training into other areas (bar, floor, kitchen).

opportunities to progress into team-leader and shift-leader roles and beyond.

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you're at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we'll ensure that you have the skills and knowledge you need for a great career with us.

This role is not suitable for under-18s because of lone working. There may be other roles available, including front-of-house and kitchen roles.

If a high number of applications is received, this vacancy may close early.

HOURS PER WEEK:

12

MONDAY HOURS:

14:00

22:00

TUESDAY HOURS:

14:00

22:00

WEDNESDAY HOURS:

14:00

22:00

THURSDAY HOURS:

14:00

22:00

FRIDAY HOURS:

14:00

22:00

SATURDAY HOURS:

14:00

22:00

SUNDAY HOURS:

14:00

22:00