Operations Administrator with MS-Excel ( Associate III - BPM)

Role description

Location: Nottingham

Permanent/ Fixed term contract for 12 months

Immediate joiners preferred

Applicants must be legally authorized to work in the United Kingdom without the need for current or future visa sponsorship

We are looking for an organised and detail focused Operations Administrator to support day today operational delivery across multiple workstreams. This role is delivery focused, requiring the ability to manage administrative and data driven tasks while consistently meeting Service Level Agreements (SLAs).

You will work closely with internal teams, clients, and suppliers to ensure accurate data processing, responses to queries, and adherence to operational controls and procedures.

Key Responsibilities

Maintain and update consumer and commercial data across client systems

Manage workloads across multiple tasks to meet SLAs

Monitor and manage shared client mailboxes

Respond to operational queries from internal teams, clients, and suppliers

Escalate risks, delays, or data issues promptly to support SLA delivery

Use Microsoft Excel to track workloads, log activity, and support operational reporting

Handle telephone communications where required, in line with client expectations and SLAs

Follow client policies, procedures, and compliance requirements

Key Skills &Competencies

Attention to Detail: Strong focus on accuracy and data integrity

Workload Management: Ability to manage competing priorities

Accountability: Takes ownership of tasks and follows through to completion

Organisation: Plans and prioritises effectively

Communication: Clear written and verbal communication with internal and

external stakeholders

Teamwork: Supports colleagues and contributes positively to team performance

Essential Experience

Office based administrative or operational role

Experience working to SLAs or deadlines

User of Microsoft Excel (tracking, logging, basic reporting)

Comfortable working across multiple systems and processes

Desirable Experience

Exposure to personal debt, insolvency, or financial services environments

Experience working with shared mailboxes or operational queues

Understanding of compliance driven or regulated processes

#UST

Skills

knowledge process outsourcing,business process management,client interaction,data analysis,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.