Customer Support Executive (CSE)

About the Role

We are looking for a proactive and customer-focused Customer Support Executive with experience in the Environment, Health & Safety (EHS) domain. The ideal candidate should possess excellent English communication skills, experience handling international clients, and a good understanding of EHS processes and compliance workflows.

This role involves managing day-to-day client communication, ensuring timely query resolution, and maintaining high service quality standards.

Key Responsibilities

Act as the first point of contact for global EHS clients via email, chat, and calls.

Handle client queries, requests, and concerns professionally and accurately.

Maintain detailed records of client interactions in CRM or ticketing tools.

Coordinate with internal EHS, Operations, and Technical teams to resolve client issues.

Prepare and maintain EHS-related reports, audit documentation, and compliance records.

Follow up with clients to ensure satisfaction and timely issue closure.

Escalate complex issues to the Account Manager or Technical Lead when required.

Suggest ideas for improving customer experience and service efficiency.

Required Skills & Qualifications

3–5 years of experience in Customer Support, Client Servicing, or Helpdesk roles, preferably in the EHS or Compliance domain.

Excellent written and verbal English communication skills (mandatory).

Experience working with international clients (US / UK / Europe).

Familiarity with EHS standards and compliance processes is an added advantage.

Strong problem-solving, coordination, and multitasking skills.

Proficiency in MS Office, CRM, and ticketing tools.

Preferred Attributes

Customer-first and empathetic approach.

Strong sense of responsibility and ownership.

Ability to work efficiently in international time zones.

Team player with excellent collaboration and follow-up skills.

Employment Type

Full-Time

Night Shift

5 days working

Benefits

Opportunity to work with international EHS clients and global teams.

Exposure to modern EHS compliance systems and tools.

Regards HR Shivangi 9537578085

Benefits:

Provident Fund

Ability to commute/relocate:

Ahmedabad, Gujarat (Ahmedabad): Reliably commute or planning to relocate before starting work (Preferred)

Language:

English (Required)

Shift availability:

Night Shift (Required)

Work Location: In person