Senior AI/ML Engineer

Job Title: Senior AI/ML Engineer

Location: Hybrid

Job Type: Full-time

About ServiceChannel

ServiceChannel is the leading cloud-based service automation platform for facilities management, trusted by over 500 enterprise clients worldwide. With over 20 years of innovation driving our success, we provide a dynamic environment where engineers can leverage cutting-edge technology to revolutionize how businesses manage repair and maintenance services.

As an engineer at ServiceChannel, you'll have the opportunity to work on a platform that processes millions of service requests annually and supports thousands of service providers globally. You'll contribute to developing sophisticated products that empower businesses with actionable insights and the tools to scale their business.

Join a team committed to pushing the boundaries of technology and delivering exceptional user experiences. Collaborate with a diverse group of talented professionals who are passionate about problem-solving and creating impactful solutions. ServiceChannel offers a unique opportunity to work on complex challenges, innovate at scale, and make a tangible difference in the facilities management landscape.

Position Overview

We are looking for a highly skilled and experienced Senior AI/ML Engineer to join our team. In this role, you will design and implement intelligent systems leveraging both Artificial Intelligence (AI) and Machine Learning (ML) techniques. You will work on building scalable AI-driven solutions, including predictive models, intelligent automation, and data-driven decision systems that enhance product capabilities and user experiences.

Key Responsibilities

Design, develop, and deploy AI/ML solutions, including predictive models, recommendation systems, and intelligent automation capabilities.

Build and automate robust, scalable pipelines for data processing, model training, validation, deployment, and monitoring in production environments.

Collaborate with data scientists, engineers, and product teams to translate business problems into AI-driven solutions.

Analyse large and complex datasets to extract insights and develop data-driven intelligent systems.

Own the end-to-end AI/ML lifecycle, including experimentation, model development, deployment, monitoring (e.g., drift detection), retraining, and optimization.

Develop and integrate AI capabilities such as natural language processing (NLP), anomaly detection, or decision intelligence into applications.

Implement and manage CI/CD pipelines and MLOps practices for AI/ML workflows, including testing, versioning, and model governance.

Work closely with engineering and DevOps teams to build scalable infrastructure for training and inference (batch and real-time).

Stay current with advancements in AI, ML, and Generative AI, and proactively identify opportunities to apply them within the platform.

Continuously improve engineering practices, automation, and system performance.

Required Skills and Experience

5+ years of experience in AI/ML engineering, data science, or a related field.

Strong foundation in both Artificial Intelligence and Machine Learning concepts, including supervised/unsupervised learning and statistical modelling.

Hands-on experience in building and deploying AI/ML solutions in production environments.

Proficiency in Python and SQL for data processing and model development.

Experience with ML frameworks/libraries such as TensorFlow, PyTorch, or Scikit-learn.

Experience with Databricks or similar data platforms for building and deploying models.

Familiarity with AI techniques (e.g., NLP, recommendation systems, or generative AI applications).

Experience implementing MLOps practices using tools such as MLflow and CI/CD platforms (e.g., GitHub).

Strong understanding of the full AI/ML lifecycle and production workflows.

Familiarity with cloud-based data platforms such as Snowflake, AWS, or Azure.

Strong problem-solving, analytical, and communication skills.

Preferred Skills & Experience

Experience with Generative AI / LLMs (e.g., OpenAI, LangChain, prompt engineering).

Experience with real-time inference systems and event-driven architectures.

Exposure to big data technologies (Spark, Kafka, etc.).

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

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