Business Analyst

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Business Analyst

Position: Business Analyst

Experience: 2 – 5 Years

Category: IT Infrastructure

Main location: Mumbai

Position ID: J0626-1655

Responsibilities

Direct Responsibilities

Analysis of the requests received and objectively recommend solutions based on evidence collected during analysis from document analysis, business process descriptions, business analysis, task and workflow analysis

Implementing and updating the Business data in the Core Banking Application through Reference Data Management application & JIRA (ticketing tool)

Assess options for process improvement, including business process modeling

Maintain documentation regarding various projects, processes and operations

Ensure requirements are suitable to ensure delivery of a solution that meets the business need

Assist Technical team in functionally analyzing the already existing reports/JIRA and identifying iteration metrics.

Provide linkage between the all stakeholders and participants regarding the requirements throughout the life cycle of JIRA development.

Effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions

Ensure the business need and requirements will be met by the proposed solution

Respond to changing organizational priorities. Manage change requests relating to the project plans to meet the agreed deadlines.

Provide end-to-end delivery of Project releases for various regions.

Collaborate with project managers and cross-functional teams and assists with project planning where required. Provide project support when necessary.

Resolve conflict and issues when necessary and mitigate risks ensuring project success.

Production Support – A BA would be involved in providing the functional analysis to the incidents or any discrepancy faced in A2 production. Support would be extended for a problem ticket study and testing.

Information Requests – Assist in extraction requests and feasibility study of the new request raised.

Perform various administrative tasks including status reports, time recording, etc.

Perform any special duties as assigned by the team lead.

Adhere to processes and practices outlined by the organization.

Prepare reusable templates for faster delivery

Contributing Responsibilities

Clear and crisp user requirements, Well-articulated documentation

Building rapport, confidence and trust in User groups and other stakeholders

Production Support and Information request support

Foresight and anticipation of risks

Functional design and delivery, Testing and Quality checks

Production incidents assistance

Excellent Verbal & written communication

Technical & Behavioral Competencies

Experience in Banking / Finance / Support operations (preferably Accounting/Finance/Payments/Trade/Back-Office Operations).

Good Communications Skills with good client facing skills

Good grasping skills for Functional Specifications.

Hands-on knowledge of use of MS Office- Word, PowerPoint and Excel (all versions)

Knowledge of SQL, Unix and working in Microsoft Excel on ticketing tools

Specific Qualifications:

At least 4 Years of experience as Business Analyst

Language fluent English

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

SQL

Behavioral Skills:

Should be able to work in a multi-cultural setup with different teams

Dynamic, Proactive and Teamwork oriented

Flexible attitude, Ability to perform under pressure and work in SLA driven environment

A commitment to quality and a thorough approach to work

Ready to work from Office Hybrid Mode.

Education Level: Bachelor’s Degree

Location: Mumbai

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.