Associate Software Development Engineer - Service Management

Job Description :

Education Qualification :

Any Graduate

Skills :

Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced

Primary -> Technology | Programming Languages | Javascript (JS) | 3 - Experienced

Secondary -> Technology | Programming Languages | AngularJs | 2 - Knowledgeable

Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced

Certification :

Technology | ServiceNow | Certified Implementation Specialist - ITSM

Details:

1. Hardware and Networking: Knowledge on Desktop Hardware - Multiple Vendors, Remote Management Tools, Technical understanding on network fundamentals and topology

2. AD: Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies

3. Win 7 /8:

a) Good working knowledge of Windows 7 transition planning, Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation.

b) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc.

c) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM.), Lite touch /Manual deployment, Bare-metal deployment

d) Direct access Branch Cache Working knowledge of Design and Deployment of Direct Access and Branch Cache

4. Desktop Virtualization:

a) Good working knowledge of Microsoft VDI framework.

b) Working knowledge of Microsoft Desktop Optimization (MDOP) technologies

c) App-V - Application Virtualization technologies (apps sequencing and virtualization)

d) MED-V - O/S virtualization and provisioning

e) AGPM - Group Policy management for greater control

f) DaRT - Troubleshooting and repairing system failures

g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring.

5. Assessment tools: Good working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. Working knowledge on MAP based assessment and validation.

6. Backup: Good Working knowledge of Profile backup restore (USMT/scripts), Data backup using scripts/MS easy transfer /3rd party tools

7. Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.

8. Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.

Location :

IND-KA-Bengaluru-Ecospace1B-ML

Created On :

17-Jun-2026