Client Success Manager - Enterprise

Our Mission

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(Comscore, Total Visits, March 2025)

Day to Day

In this role, you'll be supporting Enterprise/ Large Direct Employers in the UK Market. You’ll monitor account health to quickly mitigate churn risks, protect revenue, and ensure full budget deployment aligned to client goals by removing pacing and delivery blockers. Using data, reporting, and customer insights, you’ll prioritize work and deliver evidence-based recommendations while accelerating the adoption of key products and employer tracking tools.

You’ll meet SLA commitments through clear communication and consistent follow-through, maintaining thorough case documentation to ensure efficient resolution and continuity. Partnering cross-functionally — including with Sales — you’ll leverage escalation paths and internal resources to move complex work forward. You’ll complete required training, apply product and process expertise in real time, and contribute meaningfully in 1:1s by communicating wins, surfacing challenges, and identifying growth opportunities.

Responsibilities

Protect and grow revenue by proactively mitigating churn risks, executing recovery strategies, and identifying expansion opportunities in partnership with Sales.

Deliver hiring outcomes by ensuring effective budget deployment and using data-backed optimization to improve performance.

Ensure a high-quality client journey through proactive communication, consistent SLA adherence, and reliable follow-through against KPI targets.

Drive adoption of priority products and tracking solutions to increase performance visibility and attribution.

Maintain operational excellence through thorough documentation, case management, and disciplined execution.

Resolve technical and integration issues by engaging internal partners and external vendors to ensure timely solutions.

Model inclusive, solutions-oriented behaviors by contributing expertise, exchanging knowledge, and promoting a collaborative team environment.

Skills/Competencies

Requires a minimum of 4 years of related experience, or a Bachelor's degree.

Data Proficiency: Quickly analyze operational data and identify anomalies.

Unbiased Decision-Making: Formulate hypotheses based on data while maintaining an objective perspective.

Risk Prevention: Proactively assess and manage accounts in partnership with Sales to enhance effectiveness and results.

Motivational Skills: Understand client issues, identify problems, and coordinate internally to develop solutions.

Adaptability & Perseverance: Overcome obstacles, take ownership, and persistently think through and execute tasks.

Continuous Learning and Leadership: Prioritize ongoing self-improvement and take initiative to explore new markets.

Salary Range Transparency

Tier 2 - Ireland 41,000 - 61,000 EUR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, and experience. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

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Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

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