Moonlight Welcome Agent

Additional Information

Job Number26076244

Job CategoryRooms & Guest Services Operations

Location31 Wheat Road, Sydney, New South Wales, Australia, 2000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Moonlight Welcome Agent. Reporting to the Executive Assistant Manager of Rooms, this integral role is designed to redefine what night work looks like and elevate the guest experience after hours. You will be at the forefront of driving Whatever/Whenever service and creating memorable experiences for our guests during the nighttime hours. Additional responsibilities include, but are not limited to;

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date;

Process all payment types such as room charges, cash, checks, debit, or credit;

Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges;

Print contingency lists to have a record of all guests in case of emergency;

Sell a room/accommodation to guests without reservations based on availability;

Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages;

Complete the Room Rate Variance Report;

Process all guest check-ins and assign room;

Activate or reissue room keys using electronic key machine;

Count bank at end of shift and secure bank, balance and drop receipts according to Accounting specifications.

BENEFITS

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International

Discounts on food & beverage across all our hotels

Recognition programs to keep you motivated

Enjoy your birthday off with birthday leave

Wellbeing & mindfulness programs to ensure you stay healthy

Employee Assistance Program

‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

W Hotels’ mission is to Ignite Curiosity, Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.