Service Management Practitioner - 6300643

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Operational Leadership

Lead day-to-day operations across Infrastructure and Application Support teams

Coordinate activities between cloud, network, server, database, middleware, and application support functions

Ensure production systems meet uptime, performance, and reliability targets

Drive operational governance, service management, and escalation management processes

Serve as the primary point of coordination during major incidents and critical outages

Incident & Problem Management

Lead Major Incident Management (MIM) processes and stakeholder communications

Drive root cause analysis (RCA) and corrective/preventive actions

Monitor operational trends and identify recurring issues for permanent resolution

Improve Mean Time to Resolution (MTTR) and operational response effectiveness

Cross Functional Coordination

Partner with development, DevOps, SRE, security, and business teams to ensure smooth service delivery

Coordinate release readiness, change implementation, and production deployments

Align operational priorities with business objectives and customer expectations

Facilitate communication between technical and non-technical stakeholders

Service Improvement & Governance

Establish operational KPIs, dashboards, and reporting mechanisms

Drive automation, monitoring, and process optimization initiatives

Ensure adherence to ITIL processes, compliance standards, and operational best practices

Support capacity planning, disaster recovery, and business continuity activities

Team Leadership

Mentor support engineers and operational leads across multiple domains

Foster collaboration, accountability, and continuous improvement culture

Support resource planning, shift management, and operational readiness

This role requires working on-site at the client’s office 1-2 days per month

Basic Qualifications:

Minimum 5+ years of experience in Infrastructure Operations, Application Support, or Production Support environments

Minimum 3+ years in a cross-functional coordination role

Strong understanding of enterprise infrastructure environments including servers, cloud, networking, databases, and middleware

Experience supporting business-critical applications in 24x7 environments

Strong knowledge of incident, problem, and change management processes

Bachelor's Degree

Preferred Qualifications:

Experience working in Agile, DevOps, or SRE-driven organizations

Excellent stakeholder management and communication skills

STEM Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 08/01/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. information on our benefits here:

Accenture Flex Jobs

Role Location Annual Salary Range

California $80.00-$86.00

Cleveland $80.00-$86.00

Colorado $80.00-$86.00

District of Columbia $80.00-$86.00

Illinois $80.00-$86.00

Maine $80.00-$86.00

Maryland $80.00-$86.00

Massachusetts $80.00-$86.00

Minnesota $80.00-$86.00

New York $80.00-$86.00

New Jersey $80.00-$86.00

Virginia $80.00-$86.00

Washington $80.00-$86.00

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.