Customer Service & Operations Delivery Manager - Anti-Money Laundering, VP

Closing date for applications: 07/07/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

#R-00280726

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Delivery Manager in Anti-Money Laundering

As a specialist in Anti-Money Laundering (AML), you’ll be delivering successful outcomes to analyse, assess and deliver projects or change initiatives

You’ll be seen as a subject matter expert and consultant, enabling the design of architecture, business processes, tech and data solutions

This is a high profile role, where you’ll be exposed to stakeholders across the business as you represent the function on specialist working parties

We're offering this role at vice president level

What you'll do

Focusing on AML related matters, you’ll be managing key projects based on regulatory changes affecting systems, processes, customer experience and proposition. You’ll manage complex stakeholder relationships, internally and externally, making sure that delivery remains in-line with operational, customer and business needs. We’ll then look to you to translate business requirements into functional designs.

You’ll also be:

Leading the analysis on how changes to the business operating model will impact existing procedures and driving recommendations

Making sure that changes to systems are successful, including providing business system support and managing communications

Collaborating with and influencing technology partners to drive system improvements and resolve defects or incidents

Gathering and maintaining critical MI to help meet assurance and compliance objectives

The skills you'll need

To be successful in this role, you’ll need to have experience of working in AML and a strong knowledge of related regulations and procedures. We’ll look for you to have a wide understanding of supply chain services governance, along with previous experience in a supply chain management leadership role.

You’ll also need:

Knowledge of operations such as process management and products technology governance

The ability to develop business and technical architectures

A background in project management methodologies and project documentation

Strong knowledge of business requirements and emerging supply chain thinking

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts:

Surrounded by 28 acres

Space for 4,100 colleagues

Opened in 2010