Software Engineering Lead Analyst - HIH - Evernorth
About the role
ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Software Engineering Advisor
Position Overview
The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration.
The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.
This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques
Responsibilities
Qualifications
Required Skills:
Required Experience & Education:
SME in ServiceNow system applications and custom applications.Bachelors degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - MandatoryServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist – ITSM (preferred)ITIL4 Certified
Desired Experience:
Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service PortalsCreate and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAMPerform advanced customizations including Business rules, Script Includes, Client ScriptsExperience designing, building and maintaining integration using REST, SOAP web servicesExperience on troubleshooting production issues and lead team providing solutions
Location & Hours of Work
(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)
Equal Opportunity Statement
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
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