Application Support Specialist

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Specialist which would be based in Singapore

Requirements and Responsibilities:

Bachelor’s degree with minimum 5 years’ experience in relevant activities.

Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.

Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.

Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.

Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.

Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.

Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.

Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.

User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.

Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.

Strong interpersonal and communication skills to interact with diverse stakeholders.

Agile, fast learner, and able to adapt to changes.

Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.