Facility Services Coordinator

What you will do as Facility Services Coordinator

As Facility Services Coordinator, you help Haskoning create reliable, user-focused workplaces across our Dutch offices by combining daily service coordination with structured reporting, administration and continuous improvement.

You translate operational signals, service data and user feedback into clear insights and practical actions, while helping suppliers and internal stakeholders deliver consistent, efficient and future-ready services.

Working closely with the Local Facility Manager, FM colleagues, suppliers, IT Operations & Services and business users, you bring structure to service performance, day-to-day administration and follow-up.

You keep facility databases, floorplans, evacuation plans and related documentation accurate and up to date, and respond to requests and tasks through WeConnect with timely follow-up and clear communication.

Key responsibilities:

Analyse service performance, incidents, requests and feedback to identify trends, risks and improvements

Prepare concise reporting on service quality, supplier performance, incidents, satisfaction and improvement progress

Maintain accurate facility administration, including databases, floorplans, evacuation plans and key documentation

Handle facility requests and tasks via WeConnect, ensuring timely communication, follow-up and closure

Monitor supplier performance, follow up actions and highlight deviations from agreed standards

Translate operational signals into process improvements, standard ways of working and clear actions

Coordinate recurring workplace-related IT issues with IT Operations & Services to improve user experience

Initiate customer satisfaction measurements and ensure results lead to visible improvement actions

Support local projects, workplace changes and service transitions with clear communication and lessons learned

Scope and mandate

Based in Delft or Amersfoort

Reports to the Local Facility Manager

Works closely with FM colleagues, suppliers, IT Operations & Services and business users

Links local service delivery with national FM standards, reporting and improvement

Operates autonomously in coordination, analysis, follow-up and improvement support

Where you will work

At Haskoning, you will join an independent, employee-owned international consultancy that combines engineering, design, and consultancy services with software and technology. Our mission, "Enhancing Society Together," drives us to create a positive impact on the world.

We offer purpose-driven and challenging work in diverse international projects, leveraging our 140+ years of expertise. With over 6,800 employees in more than 25 countries, we work together to turn challenges into opportunities and make a real impact on society. We collaborate with leading clients in markets such as infrastructure, climate resilience, renewable energy, decarbonisation of industry, and sustainable mobility.

As our new Facility Services Coordinator, you will become part of the corporate group Digital & Workplace Solutions (DWS) in the Netherlands. DWS provides services to the internal organisation, enabling colleagues to serve their clients in the best possible way.

DWS’s activities are divided across three domains: Enterprise IT & Services, Real Estate & Facility, and Digital & AI. In addition, there is a separate team for information security. The structure of DWS was recently reorganised to allow the three domains to come into their own more effectively. As a result, several new roles have been created, including that of Facility Services Coordinator. This role will be part of Real Estate & Facility.

What you bring

You are a structured, service-minded facility professional who understands daily operations and creates overview, recognises patterns, improves processes and supports better decisions.

Requirements:

Completed MBO-level education; Facility Management or Business Administration is a plus

Relevant experience in a facility, service or process-driven environment

Experience with coordination, reporting, facility administration, ticket handling and supplier follow-up

Affinity with data, dashboards, service management systems or performance reporting

Skills & competencies:

Strong service mindset, with focus on quality, consistency and user experience

Structured and analytical, able to maintain accurate information and turn it into action

Improvement-oriented, with the ability to challenge existing ways of working constructively

Able to coordinate initiatives, track progress and follow through

Administratively strong, with attention to detail in records, plans and documentation

Pragmatic and solution-oriented, able to balance standardisation with local needs

Able to align stakeholders and influence without formal authority

Strong communication skills in Dutch and English

What you can expect from us

This role helps Facility Management move from solving individual issues to improving the system behind them. By bringing insight, structure and follow-through, you help create reliable services, better decisions and a stronger workplace experience.

At Haskoning, we believe that the well-being of our employees is essential to our shared success. We offer a comprehensive benefits package designed to support both your professional development and personal well-being.

A solid foundation: A competitive indicative base salary of €3,146 – €5,997 gross per month, based on full-time employment, with annual increases.

An attractive compensation package: Including a strong pension scheme with an 18.3% employer contribution, a 2.15% personal budget and annual profit sharing. You will also have the opportunity to purchase company shares and share in our success.

Work-life balance: 28 vacation days based on full-time employment, with the option to purchase an additional 16.5 days per year and to exchange three public holidays for days that are personally meaningful to you. We work in a hybrid model with flexible hours, work-from-home allowance and a fully equipped home workspace.

Development opportunities: A wide range of training and development programmes, including tailored learning paths, learning weeks and various knowledge-sharing groups.

Travel allowance: A conveniently located workplace at one of our offices, with travel expense reimbursement and an NS Business Card. If you walk or bike to work, you receive a higher travel allowance, encouraging sustainable commuting.

Informal and inclusive culture: A welcoming and open environment with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning. about our employee benefits: https://www.haskoning.com/en/careers/employee-benefits-in-the-netherlands

Are you our new colleague?

Then we would like to meet you! Click on the apply button and upload your resume and motivation letter. After receiving your application, we will contact you as soon as possible.

The application process then consists of 2 interviews and possible an assessment. Are we all enthusiastic after this? Then you will receive an offer from us, and we will be happy to welcome you on board!

We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Regardless of your experience, background, age, gender, or other personal characteristics—you are welcome here. about our ED&I initiatives on our dedicated webpage.

Due to the privacy law, please submit your application via the apply button and not via email.

Unrequested acquisition for this vacancy by agencies is not appreciated and offered candidates will not be taken into consideration.