Academy - Associate Delivery Customer Success Manager

Job Function: Sales The role:

Welcome to SoftwareOne Academy, our global program dedicated to developing the next generation of professionals. A mix of work and learning!

Are you looking for an Apprenticeship opportunity? We are hiring 2 Customer Success Managers for our Apprenticeship Program in Paris.

In this role, you will be the primary point of contact for customers, where you will manage quote creation, order processing, and day-to-day customer requests. You will be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely and accurate manner.

Key Responsibilities:

Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process

Serve as key resource for volume license offerings

Act as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing

Develop and maintain consultative relationships with existing customers

Grow and maintain existing customer and partner relationships

Establish and relationships with key executives and decision makers

What we need to see from you:

You can do an Apprenticeship agreement with your school/university and us for 1 year

You manage Excel

You have ability to:

Show initiative

Maintain a positive attitude

Adapt to and embrace change in a rapidly changing environment

Maintain and promote good client relations, maintain confidentiality of sensitive information

What’s on offer

Hybrid role

Structured onboarding and hands-on commercial training

International working environment

Experience in a global software and cloud organization

Why SoftwareOne?:

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.