Senior Business Analyst

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

As a Senior Business Analyst in our Member Domain, you will play a key role in shaping and delivering digital and member experience initiatives. Working closely with Technology, Digital & Data teams, you will help drive transformation by translating business needs into practical, high-quality solutions that enhance member outcomes.

Your New Role

Key duties include but are not limited to;

Conduct high-level business analysis, defining and documenting business, process and information requirements using workshops, interviews and research

Collaborate with stakeholders to identify and define requirements and facilitate workshops to gather insights and drive outcomes

Analyse current systems, processes and data to recommend improvements and optimise member experience

Develop detailed documentation including requirements, user stories and process maps in tools such as Jira and Confluence

Support agile delivery through participation in planning sessions, backlog refinement and scrum events

Work with delivery partners to support implementation, testing and successful delivery of initiatives

Contribute to planning, reporting and estimation activities including cost/benefit analysis and prioritisation

Ensure governance, compliance and risk management practices are followed in line with Fund requirements

What You’ll Need

Demonstrated experience as a Business Analyst delivering significant digital or transformation initiatives

Experience across digital channels, such as customer portals, public website , mobile app

Strong ability to gather, analyse and document requirements with minimal supervision

Proven capability translating business and technology needs into clear, actionable requirements and solutions

Experience working in agile environments, including user stories and iterative delivery approaches

Strong stakeholder engagement skills with the ability to influence and collaborate effectively

Excellent written and verbal communication skills, with the ability to present complex information clearly

Ability to balance member needs, regulatory requirements and business objectives to deliver practical outcomes

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.