Customer Service Officer

Work for a reputable company with a strong presence in specialist vehicle industry

Permanent, secure position with steady workflow and great team culture

Great collaborative work environment

Wales Darwin – formerly known as Bodyline located in Palmertsone, is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group – Heavy Vehicle Repair. Known for delivering top-notch repairs to heavy vehicles, Wales is committed to delivering every vehicle to its pre collision state. Our services include spray painting, panel beating, chassis straightening and much more. We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians provide quality workmanship with attention to detail in every task they perform.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Wales Heavy Vehicle Repair.

As a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

The role offers a permanent position, Monday to Friday.

Role responsibilities

Ensuring the environment is always customer friendly

Greeting customers on arrival.

Keeping our customers informed about the repair process and anticipated completion dates for their vehicles

Contacting customer to ensure that they are satisfied with the AMA experience

Telephone and email correspondence

Supporting management with inventory (parts, paint, consumables etc)

Liaise with insurance providers regarding claims/repairs

Does this sound like you?

Proven experience within a Customer Service position

Highly professional and personable with strong relationship building skills

Strong systems experience and competent computer abilities

Excellent verbal and written communication skills

Ability to meet strict deadlines

Able to work effectively and collaboratively with the team

We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business.

Benefits

Reward & recognition

Career development and training

Referral bonus for recommending a friend to work with us

Discounts on parts and tools

Uniforms

24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

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