Mid-Level Software Developer – KTLO & Production Support Team

Role description

Mid-Level Software Developer – KTLO & Production Support Team

Software Engineering

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a motivated and versatile Mid-Level Software Developer to join our KTLO (Keep the Lights On) & Production Support Team.

This role is ideal for an engineer with experience supporting and enhancing modern cloud-based applications using Node.js, React.js, AWS, and databases.

The opportunity:

Application Support & Enhancement

Maintain, troubleshoot, and enhance existing applications to ensure stability, availability, and performance.

Develop and support backend services and APIs using Node.js.

Build and maintain responsive front-end applications using React.js.

Support KTLO activities including bug fixing, issue resolution, monitoring, and production enhancements.

Production Support & PagerDuty

Participate in production support activities and on-call rotations.

Respond to and troubleshoot incidents and s through PagerDuty.

Perform root cause analysis and support issue remediation in production environments.

Collaborate with cross-functional teams to ensure timely resolution of operational issues.

Cloud & DevOps

Work with AWS cloud services to deploy, monitor, and optimize applications.

Support CI/CD automation and DevOps best practices.

Collaborate with infrastructure and engineering teams to improve reliability and operational efficiency.

Database & System Optimization

Work with SQL and/or NoSQL databases to support application functionality and performance.

Troubleshoot backend integrations and optimize queries when needed.

Contribute to system improvements, automation, and operational tooling.

Collaboration & Engineering Excellence

Participate in Agile ceremonies, code reviews, testing, and technical documentation.

Collaborate with Engineering, QA, DevOps, and Product teams to deliver high-quality solutions.

Follow software engineering best practices and contribute to continuous improvement initiatives.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

Minimum 4–6 years of professional software development experience.

Strong hands-on experience with:

Node.js

React.js

AWS Cloud Services

SQL and/or NoSQL Databases

Experience building and supporting RESTful APIs and modern web applications.

Experience working in production support, KTLO, or operational support environments.

Exposure to incident management and PagerDuty support processes.

Strong troubleshooting, debugging, and analytical problem-solving skills.

Experience with Git/version control systems.

Familiarity with CI/CD pipelines and DevOps practices.

Strong understanding of software engineering principles and best practices.

Good communication and collaboration skills.

Preferred Qualifications

Experience with serverless architectures and container orchestration technologies such as Kubernetes.

Familiarity with testing frameworks such as React Testing Library.

Exposure to Java technologies and scripting languages such as Groovy.

Knowledge of SQL and NoSQL databases.

Experience working in Agile delivery environments and DevOps culture.

Familiarity with AWS cloud-native services and modern application deployment practices.

Exposure to monitoring, observability, and automation tools is a plus.

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#LI-Remote

Skills

fullstack,node.js,react,rest api,aws webservice,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.