IT Support Engineer

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Job Title: IT Support Engineer

City: Mexico City

State/Province: Mexico

Posting Start Date: 6/22/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Job Opportunity as IT Support Engineer

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Responsible for providing technical support and delivering an exceptional user experience by resolving hardware, software, network, and device-related issues both onsite and remotely. This role involves configuring and maintaining IT equipment, preparing technical environments for customer briefings, training sessions, demonstrations, and special events, as well as managing service tickets and performing preventive maintenance, updates, and asset management activities. The position also collaborates with internal teams, vendors, and partners to resolve complex issues, ensuring operational continuity and a seamless technology experience for customers and end users. A strong willingness to learn new technologies, adapt to changing environments, and support customer-focused technology solutions is essential.

Skills

+3 yoe IT support for customers, visitors, and internal teams using onsite and virtual technology solutions.

Troubleshoot hardware, software, network, and connectivity issues across devices, demo environments, and meeting spaces.

Set up, configure, and maintain laptops, workstations, servers, mobile devices, and customer-facing technology.

Prepare rooms, devices, and technical environments for customer briefings, demos, training sessions, and special events.

Intermediate Spoken English

ONSITE AVEILABILITY TO WORK ON VASCO DE QUIROGA SANTAFE mexico city L a V

we offer The salary range is quite competitive, along with above-market benefits.

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Areas of responsibility

Triaging and resolution of tickets Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures.

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Resolution of service Requests Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.

Incident Analysis Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

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Mandatory Skills: Cloud Azure Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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