Customer Success Manager (French Speaker)

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Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 13,000 companies and 250,000 users worldwide 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Customer Success Manager (French Speaker). Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our largest customers 👊🏽.

Implement and onboard new enterprise customers

Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities

Work as a strategical advisor & goal-oriented for our enterprise customers

Work proactively with renewals

Build strong relationships

Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling/cross-selling.

Track enterprise customer's accounts to identify churn risk and work actively to prevent that risk

Collect and analyze enterprise customers' feedback and present it internally

Together develop and improve ways of working with enterprise customer satisfaction.

Development opportunities

Responsibility for your own customer base

The opportunity to work with the market's best product

Fixed salary with commission structure

Be part of a great multicultural team.

Experience within HR/Recruitment industry

Customer Success experience from the SaaS industry (Portfolio 40 to 60 accounts)

Experience in project leading, especially complex projects

Negotiation skills and experience with bigger clients

Engaged, creative and solution oriented

Have the mindset willing to learn and try new things

Be a role-model in what you do

Ability to adapt to a fast-paced environment and rapidly- changing market

Fluent in French/English

Extra plus for another language ( Spanish / Swedish )

A ping pong professional 🏓... we're kidding! But we do like to play.

We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!

Interested? 😃

Our guiding stars are to be different, personal and kind. These apply to everything we do, from how we talk to our customers to how we work and who we hire. We have a lot of fun doing what we love, and we celebrate every success.

Drop by one of our offices and say hello and meet our team – coffee is on us ☕️

Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

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