TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA

Additional Information

Job Number26057724

Job CategoryInformation Technology

LocationEjercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560

ScheduleFull Time

Located Remotely?N

Position Type Management

Position Summary

The Manager, Digital + Tech Transformation Sales and Reservations Specialist CALA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Sales & Distribution, with a dotted line to the Sr. Director, Digital + Technology Transformation Lead CALA.

This role will provide a bridge between current and future hotel sales operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide workshops and trainings to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.

To accomplish this, the Manager, Digital + Tech Transformation Sales and Reservations Specialist will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great customer experiences, including Opera Cloud PMS, OSEM, SFAWeb/One Source, and use that knowledge to support hotel teams across CALA. The successful candidate will have a deep knowledge of existing sales and event management operations within CALA and the systems that support it, including Opera PMS, MARSHA, Opera S&C 5.6 SFAWeb/OneSource, EMPOWER: RES, Group Housing Solutions and the Marriott Bonvoy loyalty program. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales systems and group housing tasks as well as third party platforms and tools used by the sales & catering teams.

Key Responsibilities

End-to-End Testing and Product Validation:

Contribute to end-to-end business process validation testing for the discipline, collaborating with relevant stakeholders in Sales and Reservations disciplines in CALA

End-to-End Deployment Validation:

Lead validation of deployment resources, Land-It tasks, and other items to ensure deployment readiness

Align required changes with relevant stakeholders

Digital Learning Path:

Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their particular roles.

Workshop Facilitation & Training:

Lead interactive sales and reservations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges

Property Support:

Act as the SME for Sales and Reservations teams, providing timely responses to property questions and triaging challenges raised by properties by properties

Deployment Support:

Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases

Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly

Continuing supporting IMs and discipline teams throughout the Stabilization phase, helping properties adapt to new business processes and tools

Stakeholder Engagement & Change Management:

Act as a trusted advisor to property revenue teams and deployment teams.

Communicate complex system concepts in clear, actionable terms.

Collaboration across other SMEs (including Operations, Events, Revenue, Finance, and IT) is essential.

Gather feedback from early adopters and share insights on improving future workshops and deployment processes.

Foster a collaborative, supportive learning environment.

Materials & Continuous Improvement:

Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.

Contribute to the development of new learning content and process documentation.

Candidate Profile

Technical & Functional Expertise

Deep knowledge of existing operations within CALA and the systems that support it, including Opera S&C, MARSHA, EMPOWER: RES, SFAWeb/One Source and the Marriott Bonvoy loyalty program.

Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end customer experience for Sales, Event Management and Group Housing associates, including OSEM and SFAWeb/OneSource.

Operational & Business Acumen

Strong knowledge of revenue management, sales, catering, rooms operations and commercial processes within hotels.

Change Leadership & Stakeholder Engagement

Proven ability to lead hotels and operations teams through complex system and process changes, articulating what is changing and what is staying the same.

Skilled in training, stakeholder communication, and change enablement strategies.

Strong influencing skills with ability to align cross functional teams across disciplines.

Problem Solving & Decision Making

Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.

Comfortable operating in fast paced, ambiguous environments.

Strong judgment to prioritize effectively and manage competing demands.

Collaboration & Cross Functional Partnership

Ability to build strong relationships across regional teams and hotel teams.

Comfortable bridging the gap between business requirements, product design, and technical stakeholders.

Collaborative mindset focused on shared outcomes and continuous improvement.

Communication & Facilitation

Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.

Ability to simplify complex concepts and provide clear direction during implementation and support phases.

Confident facilitator of workshops, discussions, and rapid problem solving sessions.

Adaptability & Resilience

Effective in dynamic deployment environments with competing priorities.

Resilient under pressure, maintaining a positive, proactive approach.

Strong sense of ownership and drive for operational excellence.

Required Qualifications

5 years of progressive experience in sales and event management operations, with at least 2 years in a leadership or SME role.

Demonstrated experience designing and delivering training or workshops to adult learners.

Deep knowledge of existing Opera S&C, SFAWeb/One Source and other sales & event management programs.

Strong analytical, organizational, and communication skills.

Ability to travel as needed for workshop delivery. Preferred Skills & Attributes

Experience with large-scale system deployments or property conversions.

Experience in adult learning, instructional design, or facilitation.

Change management or project management credentials.

Collaborative, adaptable, and solutions-oriented mindset.

Tools & Resources Used

Workshop Facilitation Materials (slide decks, participant guides, activity sheets).

OSEM

EMPOWER: RES

SFAWeb/One Source

Power point and AI

ServiceNow/Power of M ticketing for configuration support.

Product Catalog and Land-It task management systems.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.