Customer Service Executive - Processing

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Processing

In this role, you will:

Consistently and systematically Acquire and timely update knowledge on procedures related to relevant process.

Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

Work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.

Demonstrate ways to improve customer service/journey and increase productivity (efficiency & Quality).

Proactively identify issues, if any, and timely escalate.

Swiftly and efficiently Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

Effectively Meet targets on productivity and accuracy as per the targets and metrics defined for the process.

Instructions/requests to be correctly interpreted understood and implemented. .

To be successful you will:

Analysis/strategy – the ability to analyze complex issues and identify solution to improvement customer experience.

Understanding of products and services offering within Wealth.

Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned GSC.

To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies. Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.

Wealth Process Knowledge

Communication – the ability to communicate and understand complex issues.

Excellent Team player

You’ll achieve more when you join HSBC.

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Issued By HSBC Electronic Data Processing (India) Private LTD