Field Collection Executive - Okhla

Coordinator: Field Collection Executive

Location : South West Delhi (Janakpuri / Vikaspuri / Uttam Nagar / Dwarka)

Experience : 1 year minimum into field collection

Collection Coordinator

Our Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a dynamic and fast-paced environment, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently.What will you be doing?

Connect with customers regarding pending payments and overdue accounts

Follow up regularly through calls, emails, chats, and field visits to ensure timely collections

Visit customer locations for payment collection and issue resolution, whenever required

Understand customer concerns related to payments and provide appropriate resolutions or support

Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups

Coordinate with internal teams to resolve billing or payment-related discrepancies

Ensure adherence to collection processes, company policies, and compliance standards

Deliver a positive customer experience while achieving collection targets and KPIs

Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives

Pay: ₹28,000.00 - ₹29,000.00 per month

Benefits:

Health insurance

Provident Fund

Application Question(s):

Do you have at least 6 months of experience as Field Collection Executive ?

Language:

English (Required)

Work Location: In person