Principal Business Analyst

Principal Business Analyst

Your potential has a place here with TTEC's award-winning employment experience. As a Principal Business Analyst, GCC Reporting & Process Excellence working hybrid in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do -

This role will support the Senior Program Manager in executing reporting, analytics, and process improvement initiatives across the GCC. The incumbent will own data collection, dashboard maintenance, and analytical deep-dives, while also driving day-to-day PMO hygiene across active workstreams. This is a hands-on execution role designed to scale the GCC's reporting and governance capacity.

You'll report to VP, Head of GCC.

During a Typical Day, You’ll

1. Maintain GCC dashboards and operational scorecards; ensure data accuracy and on-time refresh cycles

2. Conduct ad-hoc analyses on headcount, utilization, attrition, cost, and project health metrics

3. Support PMO operations — track action items, prepare steering committee decks, manage project documentation

4. Identify process gaps and inefficiencies; document current-state workflows and recommend improvements

5. Coordinate inputs from functional SPOCs for monthly business reviews and ELT updates

6. Build self-service reporting templates to reduce manual effort across GCC teams

What You Bring to the Role

1. 5–7 years of experience in business analysis, MIS / reporting, or PMO functions

2. Hands-on proficiency with Excel, Power BI, PowerPoint, and basic SQL

3. Exposure to GCC, IT services, or shared services environments preferred

4. Strong attention to detail, structured communication, and stakeholder management skills

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

#LI-Hybrid

Primary Location: India-Telangana-Hyderabad