Systems Engineer - IT Service Management

Job Description:

Candidates should be able to work on Desktops Laptops servers and networks

Should be experienced in day to day IT support with respect to managing endpoints desktops laptops IP Phones

Should have Good knowledge in implementation administration of servers

Knowledge on Active Directory Services DHCP DNS

Basic administration of LAN infrastructure switches firewall routers

Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents

Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests

Candidate should be aware of different tools used for capacity management availability managements

Experience in Asset management and various IT reports

Should be flexible to work in different shift timings and coordinate with different teams across geographies

Key Responsibilities:

Candidate should be aware of the below

Cisco Routers 8200 or 8300 series

Cisco switches 9200 9300 9500 series

Switching routing in depth

BGP OSPF configurations

Firewall Knowledge FTD 2100

Data Centre Management

LAN Cabling

End device LT DT management

IT Security parameters like encryption Patches Qualys Guard WS1

Windows Knowledge SCCM WSUS DHCP DNS Antivirus

Proxy Knowledge Zscaler

Telco Service Providers management

Team Handling

Team Mentoring

Provide training both technical Soft skill etc

Preferred Skills:

TIG->Standard TIG