Manager, Quality Management System

POSITION SUMMARY:

At the same time, the role plays a critical part in building customer trust by demonstrating strong compliance through structured systems, audit readiness, and clear evidence of process discipline, control, and operational efficiency across sites.

This position requires driving a zero-tolerance compliance culture and embedding a Total Quality mindset across the organization, ensuring quality is proactively built into every process and decision. It offers a unique opportunity to lead enterprise-wide QMS transformation, shape scalable and high-performing quality systems in a fast-paced global environment, and influence how quality enables innovation speed, product integrity, and customer confidence.

ESSENTIAL RESPONSIBILITIES:

1. Corporate QMS Governance & Harmonization

Own and lead corporate-wide QMS governance, ensuring consistency, scalability, and compliance across all global sites

Drive a “One Company, One System” approach

Standardize procedures, work instructions, and best practices to enable operational efficiency and consistency

Align QMS to support business growth, scalability, and execution speed

2. ISO & Regulatory Compliance (Global Ownership)

Own ISO certification management at corporate level, covering all sites

Ensure continuous validity and readiness for certifications (ISO 9001, 16949, 13485, 17025 etc.)

Lead certification bodies, surveillance audits, and re-certification programs

Ensure compliance systems provide clear, auditable evidence of control and effectiveness

3. Internal Audit Leadership

Develop and execute a risk-based global internal audit program

Standardize audit methodology and governance across sites

Drive systemic and effective closure of audit findings

Use audits as a tool to reinforce process discipline, transparency, and improvement

4. CAPA Governance & Effectiveness

Own enterprise CAPA governance to ensure:

Strong root cause analysis

Effective corrective and preventive actions

Sustainable closure and recurrence prevention

Drive CAPA as a mechanism to strengthen system robustness and prevent repeat failures

5. Documentation, Procedures & Instructions

Lead the development, update, and control of:

Corporate procedures

Work instructions

Quality standards

Ensure documentation serves as a practical enabler for operations and audit evidence, not just compliance

Strengthen alignment between design, manufacturing, and quality processes

6. Training & Capability Development (Gap-Driven)

Develop and deploy training programs based on audit gaps, non-compliance trends, and CAPA learnings

Standardize IPC and operator certification frameworks globally

Ensure workforce capability supports consistent execution and workmanship quality

Drive capability building to improve execution speed, accuracy, and compliance discipline

7. Customer & External Audit Leadership

Lead preparation and engagement for:

Key customer audits

Certification body audits

Regulatory audits

8. Risk Management & Proactive Quality

Drive site-level risk assessments to identify systemic and design-related risks

Implement proactive corrective actions to prevent failures and delays

Integrate risk-based thinking into QMS to balance speed, quality, and robustness

9. Culture & Compliance Leadership

Drive a zero-tolerance compliance culture across all sites

Champion and embed Total Quality mindset

Ensure compliance is built into daily execution, not reactive

10. Cross-Site Governance & Alignment

Partner with Manufacturing Quality, Engineering, Customer Quality, and Operations

Facilitate cross-site alignment, benchmarking, and best practice sharing

Ensure QMS supports end-to-end value chain: design manufacturing customer delivery

WORK ENVIRONMENT:

Works in a standard office environment and uses office equipment (telephone, PC, copier, fax machine, etc.).

EXPERIENCE:

10–15+ years in QMS / Quality Systems / Compliance leadership

Proven experience in:

Corporate or global QMS governance

ISO certification management across multiple sites

Internal audit and CAPA systems

Strong track record in driving transformation, scalability, and cross-site harmonization

Deep knowledge of:

Strong problem-solving methodologies (8D, RCA, FMEA, Lean Six Sigma)

Success Metrics

QMS harmonization across all global sites

Zero lapse in ISO certification validity

Audit effectiveness and closure performance

CAPA effectiveness and recurrence reduction

Training effectiveness tied to gap closure

Demonstrated improvement in customer audit outcomes and trust

Measurable gains in execution speed, process consistency, and product quality

EDUCATION:

Bachelor’s Degree in Electrical Engineering, Quality, Manufacturing, or related technical field.