Head of Operations, Smart Infrastructure – Buildings (Singapore)

Head of Operations, Smart Infrastructure – Buildings (Singapore)

The Head of Operations is a senior leadership role responsible for driving operational excellence across project execution and service delivery. This role bridges commercial strategy with technical execution, ensuring sustainable business performance, customer success, and a high-performing, engaged organization.

You’ll make a difference by:

Driving operational strategy: Define and execute the Operations and Service strategy for SI Buildings Singapore, aligning local goals with regional/global priorities while partnering with the Country Leadership Team for sustainable, profitable growth.

Overseeing end-to-end execution: Take ownership of project and service delivery, ensuring discipline and consistency in project management, contract performance, and quality standards to guarantee customer success.

Managing financial and operational performance: Maintain rigorous accountability for key financial and operational KPIs, including revenue, profitability, and productivity, while proactively driving improvements.

Transforming leadership and team culture: Lead, mentor, and build capability across Project Management, Project Services, and Customer Service functions to foster a high-performing, inclusive, and motivated work environment.

Driving cross-functional synergy: Partner with Sales, Engineering, and Service teams to resolve structural or behavioral barriers, improving project handovers and fostering a “ONE Tech” mindset across the business.

Managing risk and continuous improvement: Act as the final escalation point for critical issues, conducting root cause analysis and implementing digital adoption, automation, and standardization initiatives to enhance efficiency.

Your defining qualities:

Leadership & People Development

Proven ability to lead through ambiguity and resource constraints while maintaining team engagement and performance

Strong track record in coaching and developing senior team members and building leadership bench strength

Operational & Business Leadership

10+ years of experience in operations, project, or service leadership within the building technologies or engineering industry

Proven experience managing operational performance, customer delivery, and financial outcomes

Cross-Functional Influence

Demonstrated success in improving collaboration between key business functions

Ability to influence stakeholders across different functions and organizational levels

Industry & Technical Expertise

Strong knowledge of building technologies, project execution, and service delivery environments

Transformation & Change Leadership

Experience in driving operational improvements, cultural change, and organizational transformation

Come join us, and #TransformTheEveryday through technology!

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