Head of Operations - Life and Health - HSBC Life

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a Head of Operations - Life and Health.

In this role you will:

To ensure that on-shore and off-shored processing are working in accordance to established KPIs, SLAs and all global and local procedures and guidelines are complied with and acceptable levels of risk controls and adherence to regulatory requirements

Managing the consolidation of Life and Health Operations to achieve operational synergy and effectiveness

Managing the remediation of any controls and process gaps in line with first line identified issues, audits, and any regulatory requirements

Supporting ongoing business growth, Transformation and IT initiatives

Managing the delivery of products and services to customers consistent with the business strategy, across all Life products

Designing and executing a strategy to drive operational excellence and the delivery of customer centric services

Managing the relationship and reporting on the performance of internal and external service providers under agreed SLAs and PLAs

To be successful you will need:

Extensive operations experience in the new business and/or policy servicing area of a significant Life insurance business; Industry knowledge, with particular strengths in Insurance operations, systems and organisation

Well-developed strategic, business, and decision-making skills. Have large project experience and in-depth understanding of performance metrics and financial measures for Insurance operations

Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice

In-depth understanding of performance metrics and financial measures for Insurance operations; Track record of working in a matrix organisation, similar to that in HSBC

Sound understanding of distribution partners and market, for example branch network, customer segments, products offered and competitive market

Excellent communication skills and ability to manage multiple (internal and external) stakeholders. Strong managerial, interpersonal and leadership skills. Strong sense of risk management

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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