Senior Manager Light Rail Operations

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Sydney, NSW, AU, 2020

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Job reference number: 108754

Employment type: Permanent Full-Time

Salary range: An attractive remuneration package

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If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

You’re called upon to help decision makers identify the options that best match their objectives. This is your opportunity to deliver exceptional services to the people of NSW, create innovative solutions, and foster strong partnerships.

In this role, you'll:

You’ll drive high-performing light rail operations and asset outcomes, stepping in quickly to manage issues and keep services moving and provide sharp advice to senior leaders while helping to improve performance and shape future operations.

You’ll own key contract activities, partnering with operators and stakeholders to deliver service changes, events and improvements and hold operators to account for performance, leading reviews and driving reliability and asset uplift.

You’ll work closely with safety and regulatory partners to ensure services are safe, compliant and well managed.

This permanent position is located in our Elizabeth Street office in Sydney CBD. The role is governed by our hybrid working model, which forms part of the organisation’s Flexible Working Arrangements and associated procedures. This includes a combination of required onsite attendance at the Elizabeth Street office and approved remote working.

For any enquiries, please contract Ciaran Martin on 0466 616 258.

For more information on this position and agency, view the role description and information pack.

About you

Tertiary qualifications in a relevant discipline or relevant experience, you’ll have demonstrated experience managing complex transport operations and maintenance service delivery environments, preferably within rail, light rail or comparable regulated infrastructure sectors.

You’ll have significant experience in commercial and contract management, including performance management of service contracts against KPIs and customer outcomes.

You’ll have strong knowledge of transport operations governance, safety, regulatory and assurance frameworks, with the ability to manage risk and operational performance in a complex operating environment.

You’ll have experience developing and maintaining strong collaborative working relationships to meet stakeholders’ expectations and are comfortable in a fast-paced and dynamic environment where delivery on tight deadlines is critical.

You’re a self-starter, know how to build strong relationships, collaborate and communicate effectively to drive outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Friday 26 June 2026

For more information about this role, please contact CIARAN.MARTIN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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