Customer Relations & Project Assistant

Customer Relations & Project Assistant – Bunbury

Full‑Time | Monday to Friday | 40 hours per week

We are seeking a Customer Relations & Project Assistant to support both our Customer Relations and Traffic Planning teams. This role plays a key part in ensuring a smooth and efficient workflow across departments, acting as a central point of coordination and support between incoming job requests and their transition through to the design phase.

About Traffic Force

Traffic Force was founded in 2006 and has grown into one of Western Australia’s leading traffic management companies. We support major road and infrastructure projects by providing traffic planning and design, accredited traffic controllers, hire equipment, and specialist support services.

Our focus is simple: understand our customers’ needs, deliver effective solutions, save costs where possible, and uphold (and exceed) industry best practices.

What We’re Looking For

Minimum 2 years’ experience in administration experience in a customer focused role/industry

Experience working from a structured checklist with KPIs and individual daily deadlines.

Strong written & verbal communication skills, must be confident dealing with a wide range of people

Excellent attention to detail and the ability to follow documented processes

Strong computer skills – must have experience with Microsoft systems and either a project management/ or CRM system

Self-motivated with proven reliability and excellent time management and organisational skills, must be prepared to take complete ownership of tasks.

Prepared to complete a wide range of administrational & hands on tasks as operationally required

On a daily basis you will be responsible for:

Allocating projects

Coordinating site inspection requirements

Monitoring workloads

Assist with customer meetings

Conducting site inspections

Assist with processing customer requests

What We Are Offering

A positive workplace culture, working with a motivated and dedicated team around you

Family-focused and flexibility

A competitive remuneration

Day shift with great working start/finish hours

A commitment to ongoing training and development

A rewarding role that will contribute to our growth strategy and set our people up for success

Opportunity to grow with our business (our current team is an example of that, with multiple team members moving into either new roles or responsibilities since joining us)

If this sounds like you, please click “”

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, and Lesbian, Gay, Bisexual, Trans and Gender Diverse, Intersex, Queer and Questioning (LGBTIQ+) people.

Please note, that only shortlisted applicants will be contacted. Shortlisting will commence immediately. Only applicants with the current legal right to work in Australia will be considered