Desktop Support Engineer

Job Description

About Us

Victaulic is the world's leading producer of mechanical pipe joining solutions. The company has 50+ global facilities with over 5,500 employees worldwide. With over 4000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.

As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, and able to build a better world for and with our people. Learn what makes Victaulic a great place to work and the career opportunities available - https://careers.victaulic.com/

About the Role

As a Desktop Support Engineer, you will be responsible for delivering end-user desktop support and for providing Level 2 support to the broader Global System Support team. This role involves maintaining and managing desktop hardware and software environments, ensuring quality, reliability, and consistency across the organisation.

In addition, you will:

Develop and manage a cost-effective hardware lifecycle strategy aligned to business needs

Standardize desktop platforms and collaborate with vendors on approved hardware models

Oversee procurement, asset tracking, and maintenance of accurate hardware documentation

Maintain and optimize workstation images, build standards, and deployment processes

Test, validate, and support deployment of new and upgraded software

Install, configure, and support end-user hardware, software, and peripherals

Provide Level 2 support, troubleshooting complex desktop issues, and guiding junior team members

Drive continuous improvement, documentation, and adoption of emerging technologies

About You

To be successful in this role, you must have:

Minimum of 3 – 5 years of experience in a Desktop Support, IT Support, Service Desk or similar roles

Fluency in Chinese language is highly preferred to communicate with the broader IT team based in China

Experience supporting a mobile workforce and its associated complexities

Knowledge of Microsoft Windows OS deployments and migrations, including identifying and troubleshooting application compatibility issues

Strong initiative and problem-solving skills, including root cause analysis

Ability to develop, organise, and maintain standard operational procedures

Ability to work independently with minimal supervision

Strong focus on knowledge sharing, documentation, and team collaboration

Excellent communication and stakeholder engagement skills

Willingness to be based in our Eagle Farm office everyday

Benefits

Attractive remuneration package

Your career with us is a journey to success – we provide internal trainings (local and overseas) to strengthen your skills and help you excel.

Inspiring global work environment - work with teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.

Career prospects – given our continuous growth in the Australia and Southeast Asia Region, there is an excellent opportunity, based on performance, for career advancement within the organization.