Senior Cloud Operations Engineer

Meet Our Team:

The Pegasystems Cloud Operations team is responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem-solving, and consistently strive to create an environment that provides the support & mentorship needed to learn and grow. This team works directly with clients, internal teams and stakeholders to achieve the common goal of client success.

Picture Yourself at Pega:

This is a key technical role within Cloud Operations Deployment and should be responsible for working on ensuring our clients are current with regularly updating and patching systems. This position develops customer satisfaction and loyalty by providing superior support services.

What You'll Do at Pega:

Handle all Service Requests, Changes and releases to troubleshoot & resolve them within the agreed SLA

Perform Provisioning of new environments and Update the Infrastructure components & Product Application versions

Work with Platform & Cloud Engineering Teams towards resolving issues in the execution of the upgrade/provisioning tasks

Participate in the adoption of pre-release new & enhancement products along with engineering teams

Work on automation and proactively build solutions within the team to enhance the current mundane process.

Provide feedback on bugs and customer experience enhancements

Look out for opportunities to streamline the current support process.

Who You Are:

You are a member of Cloud Ops Deployment team who is skilled in Cloud, OS, Middleware and DevOps Technologies.

B. E /B. Tech or equivalent.

Strong analytical thinking and problem-solving skills.

4 - 8 years of operational experience using Amazon Web Services, working in a team with a SaaS provider deploying and operating complex highly available cloud platforms at scale

Deep understanding of cloud infrastructure technologies, methodologies, and operational tasks- including installations, upgrades, monitoring, systems performance management, Java architecture, platform resiliency, databases (PostgreSQL or Oracle), Cloud Networking, Client Connectivity, etc.

At Pega, in this position, the technologies you will work with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB and Cassandra), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

Comfortable with one or more scripting languages.

Basic network troubleshooting skills including TCP/IP, DNS, VPN

Good understanding of ITIL process, specifically – Incident, Changes, Problems, Service Requests, etc.

Ability to diagnose and identify the root cause solve problems by proposing/assist in implementing the solutions

Should be a good team player with professional attitude towards work, have excellent collaboration skills and be able to work independently.

Ability to work in a flexible self-managed team environment, advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict

Proven ability to interact directly with clients at all levels and demonstrate effective communication and client-facing skills, including managing stressful situations and expectations

Participate in mentoring new engineers on both technical and process aspects

Participate actively by self-learning and sharing knowledge with the team in new developments related to newer technologies with Pega.

What You've Accomplished:

Strong analytical and Problem-solving skills

Configuring and Managing Cloud Hosted customer applications and services.

Troubleshooting and analyzing the issues across the Cloud stacks, Middleware and DevOps Stack

Hands-on with Linux and scripting techniques

Partner with internal stakeholders, like Security, Provisioning, and Product Support to align business goals with implementation results

Candidate must be a local, either Australian Citizen or Australian PR

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company & Weekend Shift Allowance

The world’s most innovative organizations as reference-able clients

#LI-PK3

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.