Aftersales Supervisor - Suzuki

Aftersales Supervisor – Suzuki, Cannock

At Johnsons Cars, we don’t just sell vehicles, we create exceptional customer experiences. As one of the UK’s leading independent franchise dealership groups, with over 50 award-winning sites nationwide, we represent 15 global brands including Volkswagen, Ford, and Hyundai, Skoda, Mazda, Honda and Cupra.

We’re looking for a driven Aftersales Supervisor join our Suzuki Dealership in Cannock.

Why Join Johnsons Cars?

Why Johnsons Cars?

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.

Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.

Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.

More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.

Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.

Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.

Role and Responsibilities:

Oversee service reception & other advisors

Progress work through the workshop

Control of WIP & debtors ensuring all work is invoiced and paid in line with company requirements

Oversee booking diary raising any concerns with the Aftersales Manager

Respond to enquiries from new and existing customers

Provide outstanding customer service as you guide our customers through their visit to our departments.

Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.

The ideal candidate will:

Have previous experience in an automotive aftersales, service advisor, or supervisory role within a dealership environment.

Be highly organised and able to prioritise workloads effectively in a fast-paced environment.

Demonstrate strong leadership skills and the ability to motivate and support a team to achieve departmental objectives.

Have a good understanding of workshop processes, job costing, WIP control, and invoicing procedures.

Be proactive, self-motivated, and committed to delivering exceptional customer satisfaction.

Have a full UK driving licence.

What We Offer:

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

20 days annual leave plus bank holidays rising to 25 days with length of service (pro rata)

Industry-leading product and manufacturer training to support your growth and success.

For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.

The Company

Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.

As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.

The Benefits

Life Assurance

Company Pension Scheme

Birthday Leave

Enhanced Holiday entitlement

Staff Discounts

Johnsons Benefits Platform