Director, Product Management – Digital Engagement

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

We are looking for a Director of Product Management, Digital Engagement to lead the strategy, roadmap, and execution of engagement driving experiences across the Happen Bank app and member ecosystem (across web and mobile).

This leader will define and advance our vision for banking that clears the way for people to achieve more through digital-first products that are fast, simple, and help them take action on their own terms.

Capabilities in this domain may include:

Account aggregation and linking

Credit monitoring and awareness

Personalized financial guidance and recommendations

Tools that help members understand, manage, and improve their financial lives

Communication strategies that encourage ongoing engagement with these tools

New product strategies that help drive ongoing engagement

Success in this role is measured by customer engagement, behavioral activation, and long-term relationship value.

You will guide a product organization focused on learning, experimentation, customer-centric design, and measurable impact.

You will work closely with Engineering, Design, Data Science, Business, Marketing, and Credit and Risk partners to build experiences that materially improve financial health and deepen member engagement within a regulated financial environment.

While this is a senior leadership role, we are looking for a builder leader who stays close to the product. The ideal candidate is comfortable moving between strategy and execution. This includes shaping long term vision while also diving into product details, reviewing designs, defining experiments, or prototyping ideas when helpful.

The strongest candidates will have experience building products across multiple stages of maturity. This includes early exploration (0 to 1), growth and scaling (1 to 10), and large-scale products used by millions of customers. We are also looking for someone who is actively engaged with AI tools and has a POV on how to leverage AI in product development.

What You'll Do

Product Vision & Strategy

Develop and champion a clear vision for Digital Engagement across Happen Bank's member experience

Define an outcome driven roadmap that increases engagement, builds daily value for members, and strengthens long term relationships

Partner with leaders across Product, Marketing, Credit, and Risk to align engagement strategy with company priorities

Ensure product investments are prioritized based on expected impact, data, and clear tradeoffs

Customer Understanding, Discovery & Experimentation

Lead teams to deeply understand member financial behaviors through qualitative and quantitative research

Guide the design and execution of experiments such as A/B tests, feature trials, and behavioral interventions to validate product hypotheses

Partner with Data Science and Research teams to define success metrics and measure behavioral outcomes

Build a culture of rapid learning and evidence-based product decisions

Platform and Domain Leadership

Oversee strategies involving account aggregation (with providers like Plaid, MX, Finicity, etc.), financial data insights, and personalized guidance experiences

Translate complex data capabilities — classification, enrichment, categorization, insight generation — into meaningful customer features

Identify opportunities to combine Happen Bank’s proprietary data with aggregated financial data to deliver differentiated member insights

Influence platform investments that support personalization, experimentation, and scalable engagement services

Execution with Accountability

Deliver product experiences that measurably improve activation, weekly/monthly engagement, financial health outcomes, and retention

Partner closely with Engineering and Design to balance speed, quality, scalability, and compliance requirements

Ensure teams use behavioral, business, and product metrics to continuously improve product experiences

People & Organizational Leadership

Lead, hire, and develop a high performing product team focused on digital engagement

Build a culture of accountability, curiosity, and customer advocacy

Develop product leaders who think strategically, execute effectively, and collaborate across functions

Cross Functional‑ Leadership

Serve as the product leader for Digital Engagement across the company

Build strong partnerships with Engineering, Design, Data, Credit and Risk, and Marketing

Communicate product vision, progress, and insights clearly to senior and executive stakeholders

Influence cross-functional priorities that support mobile first engagement and personalized financial experiences

About You

10+ years of product management experience, including 8+ years in people management

Experience building consumer technology products that drive engagement, habit formation, or recurring usage

Strong background in fintech, financial services, or similarly complex and regulated environments

Experience building products across multiple stages of maturity. This includes 0 to 1 exploration, growth and scaling, and products used by millions

Comfortable operating both strategically and hands on with product teams. This includes shaping specs, reviewing designs, and guiding experiments when needed

Experience working with financial data, aggregation platforms such as Plaid, Finicity, or MX, or similar ecosystems is a strong plus

Active engagement with AI tools, especially as it relates to product development.

Excellent communicator who can align teams and influence senior leaders with clarity and credibility

Proven ability to hire, coach, and scale strong product teams

Curious and experimental mindset. Comfortable learning quickly, testing ideas, and adapting direction based on evidence

Bachelor's degree or higher, or equivalent combination of education and experience

Work Location

San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements

Primarily PT

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 210,000-245,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid

#LI-BC1

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.

Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.